About The Company
At NTT DATA, we understand that our success is driven by the talent, dedication, and integrity of our employees. As a global leader in business and technology services, we have established ourselves as a trusted partner for organizations worldwide. With a presence in over 50 countries and serving 75% of the Fortune Global 100, we are committed to helping our clients innovate, optimize, and transform their operations for sustained success. Our ongoing investment of over $3.6 billion annually in research and development underscores our dedication to advancing digital solutions that address the evolving needs of society and industry. Recognized as a Global Top Employer, NTT DATA prides itself on fostering a diverse, inclusive, and dynamic work environment that empowers employees to grow both professionally and personally. Our comprehensive portfolio includes business and technology consulting, data and artificial intelligence, industry-specific solutions, and the development and management of applications, infrastructure, and connectivity. As part of the NTT Group, headquartered in Tokyo, we leverage our global expertise and innovative mindset to deliver impactful solutions that keep our clients ahead in a competitive landscape.
About The Role
We are seeking a detail-oriented PACS Data Entry / Service Desk Analyst to join our team in the United States. This role is essential in supporting our Spectra Data PACS environment, primarily focusing on high-volume data entry and operational support to ensure seamless radiology workflow processes. The ideal candidate will be responsible for accurately entering and managing data within the PACS system, supporting radiology operations in a static environment where workflow assignments are not dynamic. The role requires a proactive approach to identifying and escalating workflow issues, maintaining data integrity, and adhering to established procedures. The Service Desk component involves handling basic support tasks related to PACS, providing timely assistance to ensure operational efficiency. This position offers an excellent opportunity for individuals who are process-driven, reliable, and capable of applying critical thinking to resolve issues effectively while following documented knowledge base procedures.
Qualifications
NTT DATA is an equal opportunity employer and is committed to creating a diverse and inclusive environment for all employees. We consider all applicants regardless of race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply and provide accommodations for applicants with disabilities during the recruitment process. If you require assistance or an accommodation, please inform your recruiter so we can connect you with the appropriate support team.
At NTT DATA, we understand that our success is driven by the talent, dedication, and integrity of our employees. As a global leader in business and technology services, we have established ourselves as a trusted partner for organizations worldwide. With a presence in over 50 countries and serving 75% of the Fortune Global 100, we are committed to helping our clients innovate, optimize, and transform their operations for sustained success. Our ongoing investment of over $3.6 billion annually in research and development underscores our dedication to advancing digital solutions that address the evolving needs of society and industry. Recognized as a Global Top Employer, NTT DATA prides itself on fostering a diverse, inclusive, and dynamic work environment that empowers employees to grow both professionally and personally. Our comprehensive portfolio includes business and technology consulting, data and artificial intelligence, industry-specific solutions, and the development and management of applications, infrastructure, and connectivity. As part of the NTT Group, headquartered in Tokyo, we leverage our global expertise and innovative mindset to deliver impactful solutions that keep our clients ahead in a competitive landscape.
About The Role
We are seeking a detail-oriented PACS Data Entry / Service Desk Analyst to join our team in the United States. This role is essential in supporting our Spectra Data PACS environment, primarily focusing on high-volume data entry and operational support to ensure seamless radiology workflow processes. The ideal candidate will be responsible for accurately entering and managing data within the PACS system, supporting radiology operations in a static environment where workflow assignments are not dynamic. The role requires a proactive approach to identifying and escalating workflow issues, maintaining data integrity, and adhering to established procedures. The Service Desk component involves handling basic support tasks related to PACS, providing timely assistance to ensure operational efficiency. This position offers an excellent opportunity for individuals who are process-driven, reliable, and capable of applying critical thinking to resolve issues effectively while following documented knowledge base procedures.
Qualifications
- Minimum of 1+ years of data entry experience
- Minimum of 1+ year experience in service desk operations or support environments
- High School Diploma or GED
- Experience working with PACS systems or in a radiology/healthcare IT environment (preferred but not required)
- Prior experience in data entry or service desk roles
- Familiarity with healthcare workflows (preferred)
- Perform high-volume, accurate data entry within the PACS system to support radiology workflows
- Act as a Service Desk Analyst, handling basic PACS-related support tasks and troubleshooting issues
- Follow established Knowledge Base (KB) articles and standard operating procedures to ensure consistency and quality
- Support radiology workflow processes in a static/non-dynamic PACS assignment environment
- Identify and escalate workflow issues that do not align with documented procedures or impact operations
- Ensure data integrity, consistency, and timely processing to facilitate smooth radiology operations
- Collaborate with team members to maintain operational efficiency and resolve support tickets promptly
- Maintain documentation of support activities and data entry processes for audit and quality assurance purposes
- Competitive hourly pay range of $20-$22/hourly
- Medical, dental, and vision insurance options
- Flexible spending or health savings account
- Life and AD&D insurance
- Short-term and long-term disability coverage
- Paid time off and employee assistance programs
- Participation in a 401(k) plan with company match
- Additional voluntary or legally mandated benefits based on role and location
NTT DATA is an equal opportunity employer and is committed to creating a diverse and inclusive environment for all employees. We consider all applicants regardless of race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply and provide accommodations for applicants with disabilities during the recruitment process. If you require assistance or an accommodation, please inform your recruiter so we can connect you with the appropriate support team.