About The Company
Cencora is a leading healthcare solutions provider dedicated to improving patient outcomes through innovative pharmacy services and comprehensive support systems. With a commitment to fostering an inclusive culture, Cencora offers a dynamic and collaborative environment where employees can thrive and make a meaningful impact in the healthcare industry. The company emphasizes professional development, community engagement, and the delivery of high-quality services to healthcare providers and patients nationwide. Cencora's extensive resources and commitment to diversity ensure that team members are supported in their careers and personal growth, making it an ideal organization for professionals seeking to contribute to meaningful healthcare initiatives.
About The Role
The position is a remote, full-time role designed for a detail-oriented and communicative professional to serve as a vital link between physician offices, patients, and pharmacy operations. The primary responsibilities include managing inbound and outbound communications, ensuring accurate documentation and organization of inbound image documents, and facilitating the creation of patient profiles and referrals within pharmacy management systems. The role requires excellent communication skills to convey information clearly and professionally, both orally and in writing, and the ability to handle multiple tasks efficiently. The successful candidate will play a crucial role in maintaining smooth pharmacy operations by answering calls, transferring inquiries, and resolving internal and external questions related to prescriptions and pharmacy care. Additionally, the role involves understanding the nuances of different disease states to support patients and pharmacy care teams effectively, ensuring compliance with policies and safety regulations. This position offers an excellent opportunity for individuals with healthcare-related experience to contribute to a mission-driven organization while working remotely.
Qualifications
Cencora is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other protected class. The company values diversity and is dedicated to creating an inclusive environment where all employees can succeed. Reasonable accommodations are available for individuals with disabilities during the employment process. All employment practices, including recruiting, training, compensation, benefits, promotions, and transfers, comply with applicable laws and principles of equal opportunity. The organization’s success depends on the full utilization of qualified individuals, fostering a workplace free from harassment and discrimination.
Cencora is a leading healthcare solutions provider dedicated to improving patient outcomes through innovative pharmacy services and comprehensive support systems. With a commitment to fostering an inclusive culture, Cencora offers a dynamic and collaborative environment where employees can thrive and make a meaningful impact in the healthcare industry. The company emphasizes professional development, community engagement, and the delivery of high-quality services to healthcare providers and patients nationwide. Cencora's extensive resources and commitment to diversity ensure that team members are supported in their careers and personal growth, making it an ideal organization for professionals seeking to contribute to meaningful healthcare initiatives.
About The Role
The position is a remote, full-time role designed for a detail-oriented and communicative professional to serve as a vital link between physician offices, patients, and pharmacy operations. The primary responsibilities include managing inbound and outbound communications, ensuring accurate documentation and organization of inbound image documents, and facilitating the creation of patient profiles and referrals within pharmacy management systems. The role requires excellent communication skills to convey information clearly and professionally, both orally and in writing, and the ability to handle multiple tasks efficiently. The successful candidate will play a crucial role in maintaining smooth pharmacy operations by answering calls, transferring inquiries, and resolving internal and external questions related to prescriptions and pharmacy care. Additionally, the role involves understanding the nuances of different disease states to support patients and pharmacy care teams effectively, ensuring compliance with policies and safety regulations. This position offers an excellent opportunity for individuals with healthcare-related experience to contribute to a mission-driven organization while working remotely.
Qualifications
- Active Pharmacy Technician registration with the State Board of Pharmacy
- Broad educational background, typically a bachelor’s degree in business administration, accountancy, sales, marketing, computer sciences, or related fields, or equivalent experience
- Minimum of three (3) years of experience in a healthcare-related call center, pharmacy physician’s office, or social service environment
- Strong oral and written communication skills
- Proficiency in MS Office applications including Outlook, Word, Excel, and Access
- Excellent time management and organizational skills
- Attention to detail and ability to work independently with minimal supervision
- Proactive attitude and quick learner
- Ability to understand and navigate pharmacy management systems and document management protocols
- Convey professional communication with physician offices at all times, both orally and written
- Understand inbound image document requirements, including organization and attachment in pharmacy management systems
- Execute necessary steps based on document type and program requirements to create patient profiles and referrals
- Maintain the main pharmacy line, answer calls promptly, and transfer inbound callers to appropriate extensions
- Document clarification requests, follow-ups, and progress updates accurately in Pathpoint Rx/ScriptMed systems
- Answer and resolve internal inquiries within designated timeframes
- Make outbound calls to physician offices to request prescription refills and updates on pending clarifications
- Receive written prescription clarifications or refill requests, verify completeness and accuracy
- Ensure compliance with all relevant policies, procedures, safety rules, and regulations
- Assist patients and Pharmacy Care Coordinators with drug therapy and pharmacy care issues, considering disease-specific challenges
- Perform additional duties as assigned to support pharmacy operations and patient care
- Competitive compensation and comprehensive benefits package
- Medical, dental, and vision coverage
- Wellness programs focusing on physical, emotional, financial, and social well-being
- Backup dependent care, adoption assistance, infertility coverage, and family building support
- Behavioral health solutions and paid parental and caregiver leave
- Professional development resources, training programs, mentorship, and employee resource groups
- Volunteer activities and community engagement opportunities
- Resources supporting a highly inclusive workplace culture
Cencora is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other protected class. The company values diversity and is dedicated to creating an inclusive environment where all employees can succeed. Reasonable accommodations are available for individuals with disabilities during the employment process. All employment practices, including recruiting, training, compensation, benefits, promotions, and transfers, comply with applicable laws and principles of equal opportunity. The organization’s success depends on the full utilization of qualified individuals, fostering a workplace free from harassment and discrimination.