Summary
Meta is seeking an analyst to contribute to large projects and leverage analytical skills to help deliver lasting impact on Meta products. The main function of an Analyst is to work with the Premier Partner Operations team to identify and root cause possible issues and trends across our Meta Verified support queues. Meta Verified is a subscription-based service available to Creators and Businesses, offering them a range of benefits ranging from Verification, Protection to Customer Support. The candidate will support the creation of post mortem and root cause analysis which will be presented to the Product and Ops leaders across the company. Job Responsibilities: Monitor our different dashboards to identify trends impacting our tier 1 tier 2 support queues Deepdive on trends and support cases to identify and validate assumptions on possible root causes Document and present root cause analysis to XFNs and Leaders to help get alignment on resolution paths.
Qualifications
Previous experience in project or program management in the Customer Support industry. Verbal and written communication skills, multi-tasking and interpersonal skills. Experience with SQL and Data Analysis