Mercier Consultancy MD is thrilled to announce an opening for Danish Speaking Customer Service Representatives for a leading Consumer Electronics Company in Greece. This position is ideal for individuals who are enthusiastic about technology and committed to delivering exceptional customer support. In this role, you will engage with customers in Danish, helping them with inquiries related to consumer electronics and providing an excellent service experience.
Key Responsibilities
Key Responsibilities
- Handle customer inquiries regarding consumer electronics products, including specifications, troubleshooting, and warranty information via phone, email, and chat in Danish
- Assist customers with order processing, tracking, and resolution of any service issues
- Provide detailed product information and guidance to help customers make informed purchasing decisions
- Resolve customer complaints and issues efficiently, ensuring satisfaction and loyalty
- Document all customer interactions accurately within the CRM system for future reference
- Collaborate with internal teams to address customer concerns effectively and improve service delivery
- Stay informed about new products, promotions, and industry trends to enhance customer engagement
- Fluency in Danish (both written and spoken) is essential; knowledge of English and Greek is a plus
- Prior experience in customer service, preferably in the consumer electronics industry
- Strong communication and interpersonal skills with a focus on customer satisfaction
- Excellent problem-solving abilities and the capacity to manage multiple inquiries simultaneously
- Comfortable using CRM software and general office applications
- Aptitude for working in a fast-paced environment and adapting to changing circumstances
- Willingness to work flexible hours, including evenings and weekends as needed
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..