Job Description
We are seeking a seasoned a seasoned solution architect to lead sales-driven solutioning and design on the Salesforce platform. The ideal candidate combines deep Salesforce expertise with a consultative, AI-enabled approach to draft intelligent, scalable, and business-driven front office solution. Experience in Oracle CX cloud or ServiceNow will be an added advantage.
- Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.
- Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.
- Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.
- Build trusted advisor relationships and identify opportunities for cross-platform integration.
- Experience one or more industry verticals, especially, Technology/Hi Tech, Software, Professional Services, Mfg & with the flexibility & initiative to take up other industry domains.
- Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems.
- Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, Mfg with in-depth understanding of Industry domain and Trends.
- Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership.
- Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX).
- Experience in working with team based in multiple time zones.
- Innovation Mindset
Qualifications:
- 13+ years of overall experience with 10+ years’ deep expertise in Salesforce ecosystem.
- Proven record in pre-sales, consulting, and enterprise-grade implementation cycles.
- Hands-on experience with AI/ML integration and data-driven solutioning.
- Strong understanding of CRM architecture, governance, and integration frameworks.
- Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or ServiceNow is desirable.
- Excellent communication, stakeholder management, and presentation skills.
- Certification e.g. Salesforce, ServiceNow etc.