About the Opportunity:
This organization provides a platform to deliver high-quality virtual care at scale, offering configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. The Customer Support Specialist role supports first level support associates and clinicians to enhance the overall customer experience.
Responsibilities:
• Triage or respond to second level Zendesk support tickets within SLA guidance
• Answer incoming calls from clients, patients, and pharmacies
• Handle complex technical troubleshooting and sensitive situations
• Problem solve and de-escalate issues
• Escalate tickets beyond tier 2 when necessary
• Collaborate cross-functionally with other teams to resolve issues
• Vet and submit JIRA tickets for Engineering and Operations teams
Requirements:
• 2-5 years of customer support or related experience in a high-volume, fast-paced customer-centric role
• Experience with Zendesk is required
• Strong empathy, trust-building ability, and patience
• Excellent verbal and written communication skills
• Ability to manage escalations
• Healthcare experience is a plus
Benefits & Perks:
• Medical, Dental and Vision insurance
• Life, Short and Long Term Disability coverage
• 401K match
• Flexible PTO
• Parental Leave
• Stock options
• Additional programs and perks
Compensation:
• Pay rate is $22-25 per hour
• Final offer depends on role scope, candidate experience, education, location, and market factors
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.