Job Responsibilities:
· Address technical support inquiries from clients and explain solutions to resolve issues
· Identify and troubleshoot system and network problems
· Communicate with clients through phone, email, or chat, offering clear written and verbal instructions
· Deliver excellent customer support to enhance customer satisfaction
· Diagnose and resolve network issues to prevent downtime
· Monitor cases and manage critical customer accounts
· Adhere to standard operating procedures to ensure data security
· Provide timely and relevant updates to customers on ongoing cases
· Collaborate with various teams to solve problems
· Keep precise records of customer interactions and application statuses
· Prioritize and manage workflow effectively
· Diagnose , troubleshoot and resolve issues based on customer feedback
· Keep detailed records of customer interactions and application status
· Comply with company policies and legal requirements to securely handle sensitive information
Must Have:
· Open to working night shifts and rotational shifts
· MBO 4 ICT training is required , with a preference for HBO or a Bachelor's degree in Information Technology or a related field
· At least 5 years of relevant industry experience
· Possessing relevant IT certifications is advantageous
· Excellent interpersonal , written & verbal communication skills in English and Dutch