Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Technology (SaaS)
Why Consider This Job Opportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
Employer Industry: Technology (SaaS)
Why Consider This Job Opportunity
- Opportunity for equity in a fast-growing startup
- Competitive benefits package tailored to your location
- Flexible time off policy to support work-life balance
- Parental leave to support family needs
- A fun-loving and dynamic team environment that encourages fast-paced work
- Manage and resolve customer inquiries via Intercom, providing clear and empathetic guidance to users facing technical blockers
- Identify recurring questions and feature gaps by analyzing support ticket trends, and surface these patterns for documentation and product improvements
- Create self-serve resources such as help articles and troubleshooting guides based on frequent support interactions
- Collaborate with the enablement team to improve training content based on customer feedback and challenges
- Document feature requests and UX friction points to inform product and engineering teams about customer needs and priorities
- 1+ years in customer support, technical support, or customer success roles, preferably in SaaS or technical environments
- Exceptional written communication skills to explain technical concepts clearly to non-technical audiences
- Strong pattern recognition skills to identify trends and connect issues across customer interactions
- Technical aptitude to quickly learn software platforms and troubleshoot complex processes
- Excellent organization and prioritization skills to manage support queues effectively and maintain quality interactions
- Experience with Intercom, Zendesk, or similar customer support platforms
- Familiarity with workflow automation tools, marketing platforms, or AI applications
- Background in content marketing, SEO, or marketing operations for better understanding of customer use cases
- Experience contributing to knowledge bases or customer-facing documentation
- Basic understanding of APIs, integrations, or technical troubleshooting
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners