Company Description
Company.ai is building a network of category defining AI products in stealth mode.
Examples of what we are creating and actively expanding:
- Email.com
- How.com
- Face.com
- Notebook.com
- Queen.com
We believe the next decade belongs to vertical AI products that people actually use every day. Each product is standalone, and together they compound through shared identity, shared context, shared distribution, and shared learning loops.
The Role
You will be the voice of the user. You will help people succeed fast, solve issues with care, and turn support insights into product improvements.
- Support users via email and in app chat with speed, clarity, and empathy
- Triage bugs and account issues, reproduce problems, and write clean reports for engineering
- Create and maintain a great help center: FAQs, guides, troubleshooting, short videos
- Spot patterns and escalate the right issues with context and urgency
- Improve the experience: propose fixes, microcopy changes, onboarding tweaks, and support automations
- Protect trust: handle sensitive user situations with strong judgment and privacy discipline
What We Are Looking For
- You write exceptionally well and you can explain complex things simply
- You are calm under pressure and you genuinely like helping people
- You have strong problem solving instincts and you can debug issues logically
- You care about product quality and you feed insights back into the team
- You move fast, take ownership, and close loops
Nice To Have
- Experience supporting consumer AI apps or creator tools
- Familiarity with AI products, prompt workflows, and common failure modes
- Experience with Zendesk, Intercom, HelpScout, or similar tools
How To Apply
- Resume or LinkedIn
- A short note on a support moment you are proud of (what happened, what you did, outcome)