🤝 Job Title: Customer Support Specialist (Remote, Switzerland-Based)
📍 Location: Anywhere in Switzerland (Remote)
🕒 Type: Full-Time | Flexible Schedule | Remote-First
🚀 Start Date: As soon as you're ready to make someone’s day!
💬 About Us
We believe customer support isn’t just about solving problems — it’s about creating wow moments. 🌟 We’re a growing, global team with big ideas, a bold mission, and customers we genuinely care about. We’re looking for a Customer Support Specialist who can bring empathy, clarity, and a touch of joy to every interaction.
If you're the kind of person who gets a little thrill from helping others, loves to dig into details, and communicates like a human (not a chatbot 🤖), you’ll fit right in.
🎯 What You'll Do
You’ll be the first line of contact for our customers — a friendly face (or voice, or message) who helps them feel supported, heard, and happy. Whether it's answering a question, solving an issue, or simply saying “we’ve got you,” you’ll make a real difference.
Day-to-day, you’ll:
- 📨 Respond to customer inquiries via email, chat, and (occasionally) phone
- 🔎 Troubleshoot problems, offer solutions, and escalate when needed
- 📚 Become an expert on our products and services — like, deep knowledge level
- ✍️ Create and update help articles, FAQs, and support documentation
- 🤝 Collaborate with product, tech, and ops teams to share feedback and improve the customer journey
- 🧠 Suggest ways we can make support smoother, faster, and more delightful
👀 Who You Are
You’re patient, positive, and proactive. You like solving puzzles, staying organized, and turning frustrated customers into happy ones.
You probably check most of these boxes:
- 💬 1–3 years in customer support, service, hospitality, or similar
- 🧘 Calm under pressure and great at multitasking
- 🌍 Excellent written and spoken English (other languages = big plus, esp. German or French!)
- 💻 Comfortable using support tools like Zendesk, Intercom, or similar
- 📊 Tech-savvy and eager to learn new tools and systems
- 🤗 Naturally empathetic — people feel better after talking to you
- 🎯 Detail-oriented and focused on solutions, not just answers
- 💎 What You'll Get🏡 100% remote position (you must be based in Switzerland 🇨🇭)
- 🕓 Flexible hours — as long as customers are happy, we’re happy
- 💰 Competitive salary in CHF
- 🌱 Learning & development stipend for courses, books, or coaching
- 🧘 Monthly wellness allowance (meditation, gym, or... chocolate)
- ✈️ Team retreats once or twice a year in beautiful places
- 💙 A kind, curious, international team that supports you too
📨 How to Apply
Send us:
- Your CV or LinkedIn
- A short cover note that includes:
- One example of a time you turned a tricky customer situation into a positive one
- Your favorite way to make someone smile (bonus points if it involves GIFs)
Support that feels human is support people remember.
Want to help us deliver it? 🙌
- Apply now — we can’t wait to meet you.