Location: Full Time / 100% Remote (United States)
Salary: $36,000 - $47,000 per year
Job Description
We are seeking Customer Support Specialists to provide exceptional service to our customers across multiple channels. This role involves handling customer account details and sensitive information. A background check is required for all support positions.
Responsibilities
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary: $36,000 - $47,000 per year
Job Description
We are seeking Customer Support Specialists to provide exceptional service to our customers across multiple channels. This role involves handling customer account details and sensitive information. A background check is required for all support positions.
Responsibilities
- Handle customer inquiries via email, chat, and phone professionally
- Troubleshoot issues and provide accurate resolutions in a timely manner
- Document all interactions and escalate unresolved cases appropriately
- Maintain a thorough understanding of products and services
- Meet daily case resolution and satisfaction targets
- Follow all data handling and compliance protocols
- High school diploma or GED required
- Strong written and verbal communication skills
- Patient, empathetic, and solution-oriented approach
- Must pass a pre-employment background check
- No prior support experience needed — full training provided
- Must be a US resident with reliable internet
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.