About The Company
Circuit is a rapidly expanding SaaS organization dedicated to revolutionizing business verification processes in real time. Our innovative platform empowers auditors and financial institutions to instantly authenticate assets and transactions, thereby enabling higher-quality audits, reducing operational risks, and fostering greater trust in business relationships. With a clientele that includes some of the world’s leading firms, such as the Big Four and major global banks, Circuit is scaling swiftly and establishing itself as a leader in the verification technology space. Our commitment to excellence and continuous innovation drives us to create solutions that meet the evolving needs of our customers and the industry at large.
About The Role
We are seeking a Customer Support Representative to join our dynamic support team, supporting customers primarily across the East Coast of the United States. This role involves managing a diverse portfolio of clients, including large and complex accounts, requiring candidates to handle high-impact customer issues confidently and efficiently. Experience supporting enterprise clients, especially those in regulated environments such as banking, fintech, or financial services, will be highly valued. As a key point of contact, you will be responsible for resolving customer inquiries via email, chat, and other support channels, ensuring a high standard of service that builds trust and satisfaction. You will collaborate closely with cross-functional teams including Product and Development to investigate issues, relay customer feedback, and contribute to ongoing product improvements. This is a remote position, ideally suited for individuals based on the East Coast or those able to work East Coast business hours consistently.
Qualifications
Circuit is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, religion, sexual orientation, disability, or any other protected status. We believe that diversity drives innovation and excellence, and we welcome applicants from all backgrounds to join our team and contribute to our mission.
Circuit is a rapidly expanding SaaS organization dedicated to revolutionizing business verification processes in real time. Our innovative platform empowers auditors and financial institutions to instantly authenticate assets and transactions, thereby enabling higher-quality audits, reducing operational risks, and fostering greater trust in business relationships. With a clientele that includes some of the world’s leading firms, such as the Big Four and major global banks, Circuit is scaling swiftly and establishing itself as a leader in the verification technology space. Our commitment to excellence and continuous innovation drives us to create solutions that meet the evolving needs of our customers and the industry at large.
About The Role
We are seeking a Customer Support Representative to join our dynamic support team, supporting customers primarily across the East Coast of the United States. This role involves managing a diverse portfolio of clients, including large and complex accounts, requiring candidates to handle high-impact customer issues confidently and efficiently. Experience supporting enterprise clients, especially those in regulated environments such as banking, fintech, or financial services, will be highly valued. As a key point of contact, you will be responsible for resolving customer inquiries via email, chat, and other support channels, ensuring a high standard of service that builds trust and satisfaction. You will collaborate closely with cross-functional teams including Product and Development to investigate issues, relay customer feedback, and contribute to ongoing product improvements. This is a remote position, ideally suited for individuals based on the East Coast or those able to work East Coast business hours consistently.
Qualifications
- Minimum of 2 years of experience in a SaaS customer support role
- Experience supporting B2B customers in a software environment
- Strong written and verbal communication skills
- Experience supporting enterprise or large strategic accounts (preferred)
- Knowledge of American banking, fintech, or regulated financial environments (preferred)
- Familiarity with support tools such as Intercom, HubSpot, or similar platforms (preferred)
- Experience creating help documentation or internal knowledge resources (preferred)
- Ability to work East Coast US business hours consistently
- Proactive problem-solving skills and a customer-centric attitude
- Ability to manage multiple stakeholders and complex issues effectively
- Comfort working in a fast-paced, high-growth environment
- Provide exceptional customer support across email, chat, and other communication channels, maintaining professionalism and clarity
- Troubleshoot product issues, investigate customer problems, and work toward timely resolutions with a sense of ownership
- Support a diverse range of users, including auditors, clients, and providers, across standard and enterprise accounts
- Communicate confidently with customer stakeholders, managing expectations throughout the support process
- Collaborate closely with Product and Development teams to escalate issues, share context, and facilitate resolutions
- Identify recurring issues and themes, contributing feedback to improve the product and customer experience
- Document issues clearly and contribute to internal knowledge bases and support content
- Assist in creating a support environment that is efficient, thoughtful, and trusted by customers
- Competitive salary package
- Remote working with flexible hours
- Collaborative and friendly team culture
- Opportunities for professional growth and development
- Impactful work that influences the future of verification technology
Circuit is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, religion, sexual orientation, disability, or any other protected status. We believe that diversity drives innovation and excellence, and we welcome applicants from all backgrounds to join our team and contribute to our mission.