About The Company
Connecteam is a rapidly expanding startup dedicated to transforming the workforce experience for mobile and low-tech employees. With a mission to streamline operations and enhance communication for businesses managing deskless teams, Connecteam offers a comprehensive business management platform that simplifies daily operations and reduces complexities. Serving over 2.7 billion remote workers worldwide, the company recognizes the endless opportunities for growth and innovation in this space. Having established a strong presence in Australia, Connecteam is excited to open a new location in New York, presenting a unique opportunity for talented professionals to join a successful organization with a large customer base and significant growth potential. The company values enthusiasm for technology, customer satisfaction, and problem-solving, fostering a dynamic environment where employees can make a meaningful impact on customer success and company growth.
About The Role
We are seeking a dedicated Customer Support Representative to join our team in New York. In this role, you will serve as a key point of contact for our clients, ensuring they maximize the benefits of our platform through effective communication and support. Your primary responsibility will be to assist clients with troubleshooting, answering inquiries, and providing guidance on best practices tailored to their business needs. You will handle incoming support tickets, prioritize tasks efficiently, and deliver exceptional service to enhance customer satisfaction. Working hours are from 10:00 am to 6:00 pm, with an alternative shift from 12:00 pm to 8:00 pm, providing flexibility to accommodate different schedules. Your proactive approach, technical aptitude, and customer-centric mindset will contribute significantly to the success of our clients and the overall growth of Connecteam.
Qualifications
Connecteam is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We believe that diverse perspectives and experiences enrich our team and contribute to our success. All qualified applicants will be considered for employment without regard to any protected characteristic.
Connecteam is a rapidly expanding startup dedicated to transforming the workforce experience for mobile and low-tech employees. With a mission to streamline operations and enhance communication for businesses managing deskless teams, Connecteam offers a comprehensive business management platform that simplifies daily operations and reduces complexities. Serving over 2.7 billion remote workers worldwide, the company recognizes the endless opportunities for growth and innovation in this space. Having established a strong presence in Australia, Connecteam is excited to open a new location in New York, presenting a unique opportunity for talented professionals to join a successful organization with a large customer base and significant growth potential. The company values enthusiasm for technology, customer satisfaction, and problem-solving, fostering a dynamic environment where employees can make a meaningful impact on customer success and company growth.
About The Role
We are seeking a dedicated Customer Support Representative to join our team in New York. In this role, you will serve as a key point of contact for our clients, ensuring they maximize the benefits of our platform through effective communication and support. Your primary responsibility will be to assist clients with troubleshooting, answering inquiries, and providing guidance on best practices tailored to their business needs. You will handle incoming support tickets, prioritize tasks efficiently, and deliver exceptional service to enhance customer satisfaction. Working hours are from 10:00 am to 6:00 pm, with an alternative shift from 12:00 pm to 8:00 pm, providing flexibility to accommodate different schedules. Your proactive approach, technical aptitude, and customer-centric mindset will contribute significantly to the success of our clients and the overall growth of Connecteam.
Qualifications
- Minimum of 1 year experience in a customer support role or client-facing environment
- Proven ability to support customers through written communication
- Excellent verbal and written communication skills
- Service-oriented attitude with a positive, can-do approach
- Strong problem-solving skills and technical aptitude
- Ability to thrive in a fast-paced, dynamic startup environment
- Team player with a willingness to share feedback and collaborate
- Empathy, high energy, and positive attitude
- Strong time management and independence skills
- Ability to work remotely from Monday to Friday
- Act as the main point of contact for customers through various communication channels to ensure their success and satisfaction
- Provide prompt and effective support to resolve client inquiries and issues
- Educate clients on platform features and best practices tailored to their specific business needs
- Prioritize and manage incoming support tickets to ensure timely resolution
- Gather and relay customer feedback on missing capabilities, feature requests, and usability issues to the Customer Success team
- Maintain a high level of professionalism and customer focus in all interactions
- Stay updated on platform updates, new features, and industry best practices to better assist clients
- Contribute to continuous improvement initiatives by sharing insights and ideas
- Comprehensive medical coverage
- Insurance plans
- Paid time off for vacation and sick leave
- Structured onboarding and ongoing training & development
- Provision of necessary equipment, including a Mac laptop
- Remote working flexibility
- Competitive salary range of $50,000 to $60,000 annually
Connecteam is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We believe that diverse perspectives and experiences enrich our team and contribute to our success. All qualified applicants will be considered for employment without regard to any protected characteristic.