JOB SUMMARY
This Customer Support Representative-II role supports hourly and daily quality management across client’s Corporate and Catering programs. Responsibilities include executing and providing feedback on SOPs, mastering internal tools, and interacting with customers, merchants. The associate plays a critical role in detecting fulfillment challenges, supporting pilot initiatives, and driving operational excellence in Emerging Categories.
CORE RESPONSIBILITIES
- Execute and provide feedback on standard operating procedures (SOPs).
- Master internal tools and workflows.
- Interact with customers, merchants to ensure smooth operations.
- Detect fulfillment challenges before they become widespread.
- Contribute to launching and testing new pilot initiatives.
- Provide quality management support across Corporate and Catering programs.
- Deliver timely feedback to improve workflows and operational efficiency.
REQUIRED QUALIFICATIONS
- Excellent verbal communication skills.
- Strong attention to detail.
- Ability to adapt to changing contexts and priorities.
- Experience in last-hour logistics or delivery customer service.
- Availability to work weekends (Wed–Sun schedule).
NICE TO HAVE
- Experience with Slack.
- Bilingual in Spanish.