About Modern Campus
Modern Campus empowers 1,700+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity.
The Modern Campus learner-to-earner lifecycle platform power solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learner-to-earner movement at moderncampus.com and follow us on LinkedIn.
What's the role?
We are in search of a diligent and dedicated Customer Support Consultant to join our Involve Customer Support team. In this role you will be a part of our Student Engagement Suite team at Modern Campus. Modern Campus Involve is a Co-Curricular tracking tool that streamlines processes on campus and connects the student experience to tangible skills. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, this is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting customers to best utilize the Involve platform.
What We Believe...
At Modern Campus, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our positions. Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (for US candidates). If you require accommodations during any part of the interview process due to a disability, please let our recruiter know.
Modern Campus empowers 1,700+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity.
The Modern Campus learner-to-earner lifecycle platform power solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learner-to-earner movement at moderncampus.com and follow us on LinkedIn.
What's the role?
We are in search of a diligent and dedicated Customer Support Consultant to join our Involve Customer Support team. In this role you will be a part of our Student Engagement Suite team at Modern Campus. Modern Campus Involve is a Co-Curricular tracking tool that streamlines processes on campus and connects the student experience to tangible skills. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, this is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting customers to best utilize the Involve platform.
- Maintain positive customer satisfaction and strong relationships
- Drive adoption of new features and expand usage of existing tools
- Troubleshoot issues and serve as a point of contact during escalations
- Assist users on platform functionality and support day-to-day inquiries via Live Chat and Tickets
- Perform additional customer success or support tasks as needed
- Clear, professional written and verbal communication
- Strong critical thinking and problem-solving skills
- Ability to prioritize pragmatically and manage time effectively
- Composure during high-pressure escalations
- Ability to work independently within a collaborative team
- Fast learning ability and enthusiasm for tackling challenges
- Experience with technology products or platforms
- High attention to detail and accuracy
- Internal drive to meet deadlines and support team momentum
- Excellent analytical, organizational, and communication skills
- Integrity, strong character, and the ability to maintain confidentiality of customer data
- The base salary range* for this position is between $52,000-$62,000
- Remote first workplace!
- Rewards and recognition programs
- Learning and development opportunities
- The ability to make a difference every day for universities trying to grow and students trying to learn!
What We Believe...
At Modern Campus, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our positions. Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (for US candidates). If you require accommodations during any part of the interview process due to a disability, please let our recruiter know.
- Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training.