OysterLink is the fastest-growing restaurant & hospitality job site. The site recently launched and is generating over 350,000 monthly visitors organically.
We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills for:
- Client & Applicant Communication
- Platform Management & Issue Resolution
- Feedback & Continuous Improvement
Required Skills:
- Excellent English speaking skills and excellent grammar and communication skills
- Attention to detail and ability to learn platform features
- Strong customer service focus, ability to troubleshoot issues and come up with solutions
- Ability to multitask and manage time effectively
- Experience in ticket management & documenting feedback
- Able to work between 8 a.m. and 5 p.m. EST as we target a US demographic
The GOALS for this position is to:
- Keep client response time during work hours under 1 hour, and issue resolution time under 2 hours
- Ensure client feedback (bugs or improvements) is documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives
Responsibilities:
Client & Applicant Communication
- Provide prompt support for inquiries, respond to questions, and offer guidance
- Communicate effectively with companies and job seekers
Platform Management & Issue Resolution
- Troubleshoot feature issues, monitor bug/support requests
- Refresh and reorder featured job listings on our site and LinkedIn
Feedback & Continuous Improvement
- Track and share client/applicant feedback with internal teams to enhance platform features
Prior to platform launch (on the current site)
- Manage incoming “Post a Job” submissions
- Gather missing information and confirm postings with clients
- Collect and review CVs
The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.
Oyster Link offers competitive salaries, yearly growth opportunities AND profit sharing.
This is for a full-time, remote-work-at-home position. We do require team members who can work up until 5 pm EST.
What we offer at OysterLink:
- A work culture focused on mutual success and continuous growth
- Job stability and growth
- Profit Sharing
- Shares in the company to receive an earn-out when the company is sold
- Challenging projects and opportunity to work with great team members
- Work-from-home opportunity
- 4 weeks paid time off
We are seeking to make IMMEDIATE hires.
Recruitment steps:
- Apply via LinkedIn
- Receive a short questionnaire
- Send back answers + CV
- Receive Test
- Have an interview with our Hiring Manager
- Get feedback
We kindly ask for your CV and all correspondence to be in English.