Remotehey

Join the Team: Technical Support Analyst at CoreCampus

Are you ready to bring your technical expertise to a fast-paced startup environment where you can truly make a difference? At CoreCampus, we embrace a "wear many hats" mentality. We are looking for a Support Analyst who thrives on variety, loves solving complex puzzles, and enjoys collaborating across teams to shape the future of higher education technology.

The Opportunity

As a Technical Support Analyst, you won't just be answering tickets; you’ll be a vital link between our customers and our product. You will provide expert support via Zoom, email, and Jira, translating complex technical concepts into clear solutions for both technical and non-technical users.

Key Responsibilities

• Customer Support Operations: Diagnose and resolve issues involving software, system performance, bugs, and user configurations.

• Integration Expert: Support seamless connections with third-party applications, focusing on APIs, data synchronization, and platform compatibility.

• Cross-Functional Collaboration: Work closely with Customer Success, Product, and Engineering teams to resolve complex issues and improve product quality.

• Strategic Input: Identify customer pain points to help improve retention and provide feedback to the Product team based on support trends.

• Metrics-Driven Improvement: Monitor response times and CSAT scores, using analytics to identify root causes and service improvement opportunities.

What You Bring to the Table

• Experience: 5+ years in technical customer support, with at least 3 years of technical experience in IT or a higher education capacity.

• Education: A Bachelor's degree in IT, Business Administration, or a related field.

• Technical Skills: Proficiency in troubleshooting, scripting, and cloud technologies.

• Industry Knowledge: Deep knowledge of higher education administration systems (SIS, CRM, or related tools) is highly preferred.

• Communication: Exceptional skills in clearly communicating technical concepts and documenting interactions.

Why CoreCampus?

• A startup mentality with the stability of a fast-growing SaaS platform
• A highly collaborative, remote first team that values trust and ownership
• Opportunities to wear many hats and expand your skills beyond a single function
• Direct impact on customers, product direction, and company growth
• A culture that values initiative, continuous learning, and making a real difference in higher education