Multilingual Customer Support Agent (m/f/d) – Remote (Germany)
Company: The Happy Customers (Berlin)
https://thehappycustomers.com/
Location: Remote (Germany)
Employment Type: Werkstudent / Part-time / Minijob (depending on project needs)
Languages: English + at least one EU language
About The Happy Customers
The Happy Customers is a Berlin-based startup company helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.
Our model allows companies to start with a 14-day pilot and scale their support operations gradually with flexible remote teams.
We are currently building a talent pool of multilingual customer support agents based in Germany to support upcoming client projects.
Tasks
As a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels.
Support channels may include:
- Chat
- Phone (inbound and outbound)
This is a fully remote role suited for individuals who enjoy helping customers and communicating across different languages and cultures.
Responsibilities
- Provide customer support via email, chat, and phone (inbound & outbound)
- Respond to customer inquiries in a professional and timely manner
- Assist customers with questions, troubleshooting, and issue resolution
- Escalate complex issues to the appropriate team when necessary
- Maintain accurate records in customer support systems
- Contribute to improving overall customer experience
Requirements
Based in Germany with valid work authorization
Basic to good English communication skills
At least one EU language, such as:
- German
- French
- Spanish
- Italian
- Dutch
- Portuguese
- Nordic languages
- Other European languages
- 1–3 years of customer support experience preferred
- Comfortable communicating with customers via phone, email, and chat
- Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
- Ability to work independently in a remote environment
Work Model
Support assignments may vary depending on project demand:
- 10–20 hours per week
- Up to 40 hours per week for larger projects (team-based support)
Projects often begin with a short pilot period, with the possibility of extended collaboration depending on client needs.
As we are building a talent pool, we will contact candidates when projects matching their language skills and availability become available.
Benefits
- Fully remote work within Germany
- Flexible working hours depending on project assignments
- Opportunity to work with international companies and multilingual teams
- Exposure to AI-enhanced customer support environments
- Opportunity to gain experience in a growing customer experience startup
- Possibility of longer-term collaboration based on project availability
Equal Opportunity
We welcome applications from candidates of diverse backgrounds and language skills who are passionate about delivering excellent customer experiences.