Customer Success Specialist – Benelux Market
📍 Location: Hybrid
🏢 Office: Spaarneweg 14, 2142 EN Cruquius, Netherlands
🌍 Market: Benelux
💼 Type: Full-time
Ready to Elevate Your Hospitality Career?
Are you currently working as a Customer Success Specialist, Client Success Manager, or Account Manager in a B2B SaaS environment — ideally within hospitality tech?
At Noovy, we help hoteliers operate smarter, smoother, and more profitably. We are looking for a Customer Success Specialist to become the trusted partner for our Benelux clients and ensure they unlock real value from our platform.
You will be the go-to expert for hotel partners — onboarding, supporting, training, and building long-term relationships that drive retention and growth.
What You’ll Do
Client Onboarding
- Lead a structured 4-week onboarding journey for new clients
- Ensure smooth system setup and platform adoption
- Build strong foundations for long-term partnerships
Customer Support
- Act as the primary point of contact via email, chat, and phone
- Resolve issues efficiently, clearly, and with empathy
- Ensure high client satisfaction and responsiveness
Account Management
- Serve as a trusted advisor to your portfolio of clients
- Provide insights and guidance to maximize platform value
- Identify growth and optimization opportunities
Training & Field Work
- Conduct on-site client visits in the Netherlands and Belgium
- Support the design and delivery of training sessions
- Strengthen adoption through hands-on engagement
Who You Are
Experience
- Minimum 1+ year experience in Customer Success, Client Success, or Account Management within B2B SaaS
- Strong understanding of:
- Client onboarding processes
- Software implementation
- Platform training and user adoption
Skills
- Strong communication skills with high emotional intelligence
- Calm under pressure and solution-oriented
- Proactive, structured, and accountable
- Passionate about hospitality and helping clients succeed
Languages
- Fluent in Dutch and English
Mobility
- Based in the Netherlands
- Willing to travel within the Netherlands and Belgium for client onboarding
What We Offer
Salary: €2,600 – €3,500 gross per month
Vacation: 25 days per year
Benefits: Travel allowance & pension contribution
Flexibility: Hybrid setup with modern tools
Team: International, diverse, hospitality-driven culture
If you're looking for a role where you can combine hospitality expertise with SaaS growth and real client impact — this is your next move.