Customer Success Specialist
Hospitality | Customer Succes | Key Accounts
About Chekin
Chekin.com is the leading software company in check-in automation, covering the entire guest journey from booking confirmation to check-out. We help hospitality businesses automate operations, improve guest experience, and stay compliant through innovative technology.
As we continue scaling across Europe, we are expanding our commercial team with high-impact senior sales profiles.
About the Role:
We are seeking for a proactive and driven Customer Success Manager to join our team. The ideal candidate will be capable of managing and enhancing client relationships, mainly with mid-market accounts and skilled in driving customer satisfaction and upselling within those relationships.
Responsibilities:
- Develop, maintain and grow strong, long-lasting client relationships to enhance customer adoption of our solutions and continual improvement of their experience.
- Analyze client needs and provide tailored solutions to maximize customer satisfaction.
- Collaborate with cross-functional teams to ensure successful feature launches and client onboarding.
- Conduct regular account reviews to identify opportunities for improvement and upselling.
- Solve simple issues and escalate complex ones to the technical team.
Qualifications:
- 3-5 years of professional experience in Account Management/Customer Success
- Experience in the Travel Tech environment is a must.
- Experience proactively upselling additional services and products to existing clients.
- Proven ability to manage 150~ accounts efficiently, with a focus on maintaining strong client relationships.
- Strong analytical skills with the ability to derive insights from customer data to inform upsell opportunities.
- Excellent communication and interpersonal skills, capable of building relationships at all organizational levels.
- Self-reliant and proactive, with a willingness to try new strategies for upselling.
- Ability to thrive in a fast-paced, startup environment.
- Willingness to travel as needed to meet client demands.
- Language Requirements: English C1+, Spanish and/or Italian, portuguese as native language
What We Offer:
- A competitive salary and a commission structure that rewards performance.
- A collaborative and dynamic work environment in a fast-growing startup.
- Opportunities for professional growth and development in customer success and account management.
- The flexibility of a 100% remote job, empowering you to work from anywhere