Role: Customer Success Manager - Spanish Speaking
Location: Remote - trip to Paris office once every other month.
Benefits: Stock Options, Healthcare, Pension
Salary: €35,000-€40,000 base + 25% bonus
About the Company:
We're working with a market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top-tier enterprise clients such as Disney, Netflix, Uber, and Coca-Cola.
The Role:
As a Customer Success Manager you’ll manage a portfolio of accounts, focusing on retention, development, and revenue growth. Key responsibilities include:
- Building and managing long-term client relationships (C-level to operations).
- Retaining and developing a strong customer portfolio of 90-100 accounts
- Preventing churn while identifying upsell and cross-sell opportunities.
- Monitoring KPIs and achieving monthly retention and sales growth targets.
- Collaborating closely with Sales, Product, and Marketing teams.
- This is a high-impact role perfect for someone who thrives in a fast-paced, team-oriented environment.
What We’re Looking For
- 3+ years of experience as a Customer Success Manager in a SaaS environment.
- Background in the MarTech industry (preferred).
- Fluent Spanish and English (essential)
- Proficiency in tools like Salesforce, Planhat, ChurnZero, or Custify is a plus.
- A proactive, results-driven mindset with excellent communication skills.
What’s in It for You?
- Generous benefits package: stock options, healthcare, pension.
- The flexibility to work remotely from anywhere.
- Opportunity to work with global brands and shape marketing strategies.
- Demonstrated ability to increase customer satisfaction.