(This is for a RevPilots client)
Our client is seeking a Superstar (or aspiring one) to continue serving their expanding book of clients as a remote Customer Success Manager.
Key traits we’re seeking:
- Client focused – responsive, curious, good listener, enjoy engaging with customers
- Sales ability, this role requires upselling and cross selling as a main focus
- Strong work ethic
- Professionally persistent
- Personable
- Adaptable
- Prioritization
- Strategic
- Driven, self-starter
- Coachable
- Organized
- Efficient
- Team player
Key day-to-day responsibilities:
- Act as the go-to product expert for a dedicated portfolio of clients via in-person meetings, virtual meetings, phone and/or email to ensure they derive value from the client's platform
- Own client relationships and client success by analyzing customer health and usage data to identify trends and opportunities to improve adoption and integrate feedback
- Onboard new users and conduct training sessions tailored to the individual needs of the account and end-user using a consultative approach
- Go above and beyond to ensure customer satisfaction and continuous product education & adoption
- Manage full lifecycle of client relationships; including renewals, upsell/cross-sell, and event sponsorship opportunities
- Collaborate with designated Account Managers to strategize on account retention and growth opportunities
- Learn, comprehend, and demonstrate why and how each of our client types (and user personas) engage with our product and our data
Skills & Qualifications:
- 5+ years of experience in a similar B2B Sales, AM or CSM role
- Bachelor’s degree or equivalent experience
- Prior experience with HubSpot or similar CRM preferred
- Excellent verbal and written communication skills with a keen eye for detail
- Proficiency with the Microsoft Office and ability to pick up new systems and software easily
- Interest in the renewable energy market
Compensation
- Salary: $75,000-$90,000, | $125,000-145,000 OTE - DOE
Location:
- Remote - USA
Why our client?:
- Great team, and fun, dynamic work environment
- Flexible, fully remote company
- Differentiated, rapidly evolving product suite
- Clear strategic growth plan
- Competitive base compensation
- Significant variable compensation plan
- 401K plan with 3% company matching program
- High-growth renewable energy market
- Medical and dental insurance coverage
- 20 days paid vacation + time-based performance incentives
- Annual sales performance incentive trip
- Opportunity to make an impact and wear lots of hats with a rapidly growing company