Company Description
SchoolDay is the first zero-trust ecosystem orchestration platform designed specifically for K–12 education, providing a safer and smarter way for districts to manage and connect EdTech tools while prioritizing student privacy. Trusted by over 36,000 schools, 3,000+ districts and colleges, and numerous EdTech vendors, the platform enables secure data exchange through a tokenized system that protects sensitive information. SchoolDay streamlines data governance by automating processes, offering real-time insights, and ensuring compliance with modern privacy standards. Built on open standards like OneRoster and SSO, SchoolDay simplifies integration and enhances control over data exchanges. With a mission to enhance trust and transparency, SchoolDay helps schools adopt future-ready privacy practices and empower families to control their data.
Role Description
This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will support school districts in successfully onboarding, integrating, and optimizing the use of the SchoolDay platform. Primary responsibilities include working closely with district and school leaders to foster relationships, ensure customer satisfaction, drive retention, and identify opportunities for growth or improvement. The individual will also analyze customer needs, proactively address issues, and collaborate with internal teams to deliver an exceptional customer experience.
Qualifications
- Strong skills in Customer Satisfaction and Customer Service to ensure user needs are met and issues are promptly resolved.
- Proficiency in building positive relationships and fostering trust with district and school stakeholders.
- Experience with Customer Retention to encourage ongoing subscription and long-term loyalty.
- Strong Analytical Skills to evaluate customer data, recognize trends, and suggest solutions to improve performance.
- Proven ability to manage challenges while maintaining excellent communication and delivering exceptional customer-focused support.
- Highly organized, self-motivated, and capable of working in a remote team setting.
- Experience in education technology or related fields is a plus.
- Bachelor’s degree in Education, Business Administration, or a related field is preferred.