⚡ Enterprise Customer Success Manager (Must Have Healthcare Experience)
🚀(Mid-Market / Enterprise)
🌍 United States (Remote)
💰 Series C $110M Total Raised
Overview:
A high-growth healthcare AI company is hiring an Enterprise Customer Success Manager to support and grow relationships with mid-market and enterprise clients. In this role, you’ll lead onboarding, ensure successful product adoption, drive long-term retention, and partner with internal teams to turn feedback into product improvements.
What you’ll do:
- Own relationships with key healthcare accounts, acting as the primary point of contact
- Lead onboarding and implementation to ensure smooth deployment across clinical teams
- Monitor account health and drive product adoption and expansion
- Partner with Sales and Product to surface upsell opportunities and influence roadmap
- Proactively solve customer challenges and advocate for client needs internally
What we’re looking for:
- 5+ years in Customer Success, Account Management, or similar roles in B2B SaaS or healthtech
- Strong understanding of healthcare provider workflows and clinician pain points
- Excellent communication and relationship-building skills
- Analytical mindset with comfort navigating usage data and account metrics
- Experience working in a high-growth startup environment
- Familiarity with EHR systems and technical integrations is a plus
Why consider this role?
- Join a mission-led company redefining clinical workflows with AI
- Backed by top-tier investors with $110M raised to date
- Fast-growing customer base across health systems, clinics, and providers
- Remote-first culture, competitive compensation, meaningful equity
- Strong benefits including health, dental, vision, retirement plans, generous PTO, and home office setup
📧 Interested in applying? Please click on the ‘Easy Apply’ button or for a confidential chat – [email protected]