Customer Success Manager (Account Manager) - Home-Based in Germany
Are you ready to elevate your career by becoming a pivotal part of a dynamic team? This role is designed for a professional with robust account management skills, eager to drive customer satisfaction and foster long-term relationships.
Client
A 100+ strong engineering company with big ambitions and a people-first mindset. If you’ve got flair, passion, and a drive to deliver outstanding customer success, you’ll fit right in. This is for people who want more than a job—who want to build something special and aren’t afraid to get hands-on.
Why This Role Stands Out:
- Flexibility: Enjoy the convenience of working from home while managing key accounts across Germany/Europe. (big blue chips)
- Impact: Play a crucial role in ensuring customer satisfaction from the initial project phase to large-scale deployment.
- Growth: Engage in upselling and deal negotiations, directly contributing to the company's growth and your professional development.
- Collaboration: Work closely with various internal teams, including the Director of Customer Success, project management, product management, customer service, and engineering, ensuring your customers' needs are met and prioritised.
Key Responsibilities:
- Customer Satisfaction: Support customer satisfaction from the first project to deployment at scale, validated by upsell and surveys.
- Communication: Lead communication with a set of key customers, understanding their needs and expectations.
- Deal Management: Prepare offers, negotiate, and close deals for any upsell at these key accounts.
- Representation: Represent the company, its products, services, and culture to customers and their partners.
- Strategic Development: Map and understand stakeholders at each customer to develop tactics and strategies.
- Internal Coordination: Interface internally with various departments to ensure customer needs are understood and prioritised.
- Proactive Improvement: Suggest improvements for products, operations, and services proactively.
Skills and Experience Required:
- Proven experience in account management, with a track record of supporting customer satisfaction and closing deals.
- Strong communication skills, with the ability to understand and meet customer needs.
- Experience in preparing offers and negotiating deals.
- Ability to represent the company professionally and build strong relationships with key stakeholders.
- Strategic thinking and the ability to develop and implement effective tactics.
- Advantageous: Experience in automation, intralogistics, robotics, AI, engineering or technology.
This role is perfect for an entrepreneurial individual looking to make a significant impact while enjoying the flexibility of a home-based position. If you have the skills and experience required, this could be the next exciting step in your career.