This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United States.
This role sits at the center of customer relationship management and operational execution within a complex healthcare technology environment. You will serve as the primary owner of multiple enterprise health plan accounts, ensuring strong relationships, smooth issue resolution, and sustained customer satisfaction. Rather than simply handling support requests, you will actively drive coordination across internal teams such as engineering, product, and technical operations to ensure timely and effective outcomes. The position requires confidence in navigating executive-level discussions, managing escalations, and influencing stakeholders in a matrixed organization. You will play a key role in protecting revenue, strengthening retention, and identifying opportunities to expand customer value. This is a highly collaborative, mission-driven environment where customer advocacy directly impacts organizational success.
Accountabilities
In this role, you will own end-to-end customer success for assigned enterprise health plan accounts, ensuring alignment between client needs and internal execution while driving retention and long-term value.
This role requires strong enterprise account management experience, excellent communication skills, and the ability to operate effectively in complex healthcare environments with multiple stakeholders.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role sits at the center of customer relationship management and operational execution within a complex healthcare technology environment. You will serve as the primary owner of multiple enterprise health plan accounts, ensuring strong relationships, smooth issue resolution, and sustained customer satisfaction. Rather than simply handling support requests, you will actively drive coordination across internal teams such as engineering, product, and technical operations to ensure timely and effective outcomes. The position requires confidence in navigating executive-level discussions, managing escalations, and influencing stakeholders in a matrixed organization. You will play a key role in protecting revenue, strengthening retention, and identifying opportunities to expand customer value. This is a highly collaborative, mission-driven environment where customer advocacy directly impacts organizational success.
Accountabilities
In this role, you will own end-to-end customer success for assigned enterprise health plan accounts, ensuring alignment between client needs and internal execution while driving retention and long-term value.
- Manage multiple complex health plan accounts as the primary point of contact, ensuring strong relationships and consistent engagement across the customer lifecycle.
- Coordinate cross-functionally with engineering, product, and internal support teams to drive issue resolution and ensure accountability through completion.
- Handle escalations with professionalism and urgency, navigating difficult conversations and maintaining trust with senior client stakeholders.
- Monitor account health, proactively identifying risks, resolving issues, and ensuring customer satisfaction and retention.
- Identify opportunities for expanded value and deeper engagement across existing accounts (non-quota carrying role).
- Act as the internal voice of the customer, ensuring feedback and priorities are clearly communicated across teams.
- Track complex issues and ensure structured follow-through in a matrixed environment where ownership is distributed.
This role requires strong enterprise account management experience, excellent communication skills, and the ability to operate effectively in complex healthcare environments with multiple stakeholders.
- Experience managing enterprise or complex customer accounts in healthcare, health tech, or a related industry.
- Strong relationship-building and stakeholder management skills, including engagement with executive-level clients.
- Proven ability to manage escalations, navigate ambiguity, and drive outcomes through influence rather than direct authority.
- Excellent communication, organizational, and problem-solving skills with strong business judgment.
- Ability to coordinate across multiple internal teams and ensure structured resolution of customer issues.
- Healthcare industry experience is strongly preferred, along with a customer-first mindset and leadership presence.
- Strong ability to manage competing priorities in a fast-paced, matrixed environment.
- Competitive compensation with bonus structure eligibility
- Comprehensive healthcare coverage (medical, dental, vision)
- 401(k) retirement plan with company match
- Unlimited PTO for salaried employees plus paid holidays
- Remote-first flexibility within the United States
- Wellness reimbursement and employee assistance programs
- Education reimbursement and continuous learning opportunities
- Paid parental leave and family support benefits
- Inclusive, mission-driven culture focused on healthcare impact
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.