HireStarter's client is on a mission to fix our broken healthcare system and is looking for a Customer Success Manager (CSM) to join their team.
They're looking for a CSM with deep expertise in self-funded medical and pharmacy benefit plans. This is a unique opportunity to play a pivotal role in supporting employers and benefits advisors as they implement innovative, transparent, and cost-effective health plan solutions.
In this client-facing role, you’ll go beyond traditional account management by guiding clients through plan design, compliance, implementation, and ongoing optimization. You’ll help bring better healthcare to life through smarter plan architecture and superior service.
What You’ll Do:
- Serve as the main point of contact for clients, building strong, long-term relationships.
- Lead self-funded health plan implementations and support plan operations across a range of stakeholders.
- Advise on plan design and compliance, including interpretation of plan documents, SBCs, and ERISA requirements.
- Analyze plan performance and identify cost-containment opportunities.
- Collaborate cross-functionally to develop scalable processes, tools, and educational resources.
- Contribute to vendor oversight and quality monitoring.
What We’re Looking For:
- 5+ years of experience managing self-funded medical/pharmacy plans.
- Strong background in benefits consulting, account management, or TPA operations.
- Skilled in interpreting plan documents, navigating compliance, and driving client satisfaction.
- Startup experience or demonstrated success in ambiguous, high-growth environments is highly valued.
- Someone who's comfortable with shifting priorities and wearing multiple hats to drive outcomes.
- A collaborative, solutions-oriented professional eager to drive real change in healthcare.
Must-Haves:
You must have healthcare and self-funded experience
This is an ideal role for someone who thrives on solving complex challenges, cares deeply about improving the healthcare system, and is ready to join a team that’s changing the way health benefits are delivered.