Overview
Our client is seeking a Customer Success Manager to drive customer satisfaction, adoption, and retention for their products. This role is ideal for a proactive, data-driven professional who can manage customer relationships, deliver onboarding and support programs, and collaborate across teams to ensure a seamless customer experience.
The Customer Success Manager will own the customer journey from onboarding to ongoing engagement, ensuring customers realize maximum value from the product and remain long-term advocates.
Key Responsibilities
Customer Onboarding & Adoption
- Lead customer onboarding, training, and enablement programs to ensure smooth adoption of products and services.
- Monitor adoption metrics and usage trends to proactively address gaps and opportunities.
- Develop personalized success plans aligned with customer objectives and KPIs.
Relationship Management & Retention
- Serve as the primary point of contact for assigned accounts.
- Build strong relationships with key stakeholders to ensure satisfaction and renewal.
- Identify risks to retention and develop mitigation strategies.
Customer Advocacy & Insights
- Collect and share customer feedback with Product, Sales, and Marketing teams to influence roadmap, product improvements, and feature adoption.
- Act as a customer advocate internally to drive alignment on solutions and best practices.
Reporting & Metrics
- Track customer health scores, adoption metrics, and satisfaction scores (CSAT, NPS).
- Prepare regular reports for leadership on customer success initiatives, retention, and upsell opportunities.
Cross-Functional Collaboration
- Partner with Sales, Product, Marketing, and Support to align on onboarding, campaigns, retention, and renewal strategies.
- Share insights and best practices with peers to improve team performance and efficiency.
Qualifications
- 3–6 years of experience in customer success, account management, or client-facing roles.
- Proven track record of driving customer adoption, retention, and satisfaction.
- Strong communication, presentation, and relationship-building skills.
- Experience with CRM and customer success tools (Salesforce, HubSpot, Gainsight, etc.).
- Analytical mindset with ability to track KPIs, identify trends, and recommend actions.
- Comfortable working in a fast-paced, growth-oriented environment.
Preferred Qualifications
- Experience in B2B SaaS, AI, fintech, or high-growth technology companies.
- Familiarity with renewal, upsell, and cross-sell strategies.
- Background in onboarding, training, or support operations.
Leadership & Attributes
- Customer-obsessed: prioritizes client success and satisfaction.
- Data-driven: uses metrics to guide decisions and improve outcomes.
- Collaborative: works effectively with cross-functional teams.
- Proactive: anticipates customer needs and resolves issues quickly.
- Results-oriented: focused on retention, adoption, and measurable impact.
Why This Role
You’ll own the customer experience, driving adoption, satisfaction, and long-term retention. This role offers the opportunity to influence product success and play a key role in building strong customer relationships that drive business growth.
Please Read Before Applying
This posting is part of the MobiusEngine.ai Talent Network and is not a single, guaranteed position at one specific company.
By applying, you:
- Join our candidate network for current and future opportunities with our hiring partners
- May receive feedback on your resume and job search approach
- Will be contacted directly when a matching opportunity becomes available