ClinicLine
ClinicLine helps Canadian medical clinics find qualified, dedicated, and reliable remote medical administrative professionals, allowing clinics to save money while maintaining consistent, high-quality support.
Role Overview
ClinicLine is hiring a part-time (0.5 FTE) Client Success Manager to manage and strengthen relationships with our clinic partners. This role is designed for a high-performing Canadian family medicine clinic leader who understands the realities of clinic operations and has successfully managed both people and performance.
You will fully own clinic relationships from onboarding through long-term success, taking accountability for client satisfaction, retention, and performance outcomes. You will be responsible for hiring talent, supporting onboarding, and defining reasonable workloads, expectations, and KPIs for assigned clinic team members.
Beyond relationship management, you will work directly with clinics to refine and optimize their administrative strategies and workflows. As a growing company that actively adopts new AI and operational tools, you will help shape how technology improves clinic efficiency and agent performance. Your voice will play a meaningful role in helping us better support clinics across Canada.
This role has strong growth potential as ClinicLine continues to expand. Hours and responsibilities may increase in the near future for the right candidate. It is an excellent opportunity for a clinic manager with strong operational and people management skills to transition from traditional healthcare operations into business healthcare, opening the door to broader leadership and strategic career paths.
This is a fully remote role, 20 hours per week, with flexibility required to accommodate meetings and client needs.
Key Responsiblities
- Fully own and manage relationships with assigned clinic clients
- Lead clinic onboarding, ensuring a structured and successful transition to ClinicLine services
- Assess workload, define clear KPIs, and set realistic performance expectations for agents
- Act as a subject matter expert on Canadian medical clinic operations and primary care workflows
- Work with clinics to refine and optimize administrative strategy and operational workflows
- Lead recruiting and hiring for assigned clinics, ensuring high-caliber placements aligned with performance standards
- Participate in regular client meetings, performance reviews, and issue resolution conversations
- Provide operational guidance and oversight to medical administrative staff, including workflows related to:
- Inbound and outbound calls
- Fax management
- EMR navigation and task completion
- Collaborate closely with leadership in a fast-paced, growth-focused environment
Required Experience and Qualifications
- Minimum 5+ years of experience as a Medical Office Assistant (MOA) in Canada
- Minimum 2+ years of experience as a Clinic Manager in a Canadian family medicine practice
- Strong understanding of the Canadian healthcare system and primary care operations
- Hands-on experience with multiple EMRs and the ability to quickly adapt to new systems
- Demonstrated experience managing clinic staff, workflows, and operational performance
- Experience recruiting, interviewing, or hiring administrative staff
- Ability to evaluate productivity, workload distribution, and performance metrics
Skills and Attributes
- Confident and professional communicator, comfortable advising clinic owners and managers
- Highly organized with strong prioritization and time management skills
- Comfortable operating in a startup environment with evolving processes
- Strong sense of ownership and accountability
- Proactive, solutions-oriented, and comfortable making data-informed decisions
- Flexible availability to support meetings across clinic schedules
- Calm and composed when navigating client concerns
Role Details
- Part-time: 20 hours per week
- Fully remote
- Flexible schedule required
- Compensation: $30 to $35 per hour, with bonus
- Contractor or part-time employee structure to be discussed