🚨 Customer Success Manager – Toronto – $90–110k CAD base + equity
Remote with the requirement to travel to client sites
Must be able to drive
A fast-growing Series B tech company is hiring a Customer Success Manager to help deliver complex construction projects using game-changing AI and Computer Vision.
They’re helping contractors save time and boost margins by turning site data into real-time insights — using just hard hat cameras and seriously clever software. Already used on projects across the US, UK, and Europe, their solution is proven, sticky, and expanding fast.
This is a high-impact role for a construction professional who’s passionate about innovation and ready to pivot into tech. If you’ve got boots-on-the-ground experience delivering major commercial projects and love solving problems, this could be the opportunity that bridges your site experience into a strategic, customer-facing role in software.
You’ll work with delivery teams on the ground, advise senior stakeholders, and play a key role in embedding new tech into major contractors. The job is varied, collaborative, and will give you a front-row seat in the ConTech boom.
What You’ll Be Doing:
- Onboard and support construction teams using a cutting-edge AI platform
- Train and coach site teams on how to use the tech day-to-day
- Build long-term relationships with key stakeholders (from Project Engineers to PMs to Directors)
- Work closely with Product and VDC to feed back user insights and shape future improvements
- Own a portfolio of enterprise projects, ensuring adoption, success, and expansion
- Be on-site with customers and clients representing the company
What They’re Looking For:
- 4+ years of on-site construction experience (Project Engineer, PM, Site Super, etc.)
- Preferably at least 2 years in a customer-facing role (Customer Success, BD, Consulting or similar)
- Strong communication and stakeholder management skills
- Proactive, solutions-focused, and excited by change
- Based in the Toronto area and happy to travel to sites when needed
The Package:
- $90–110k CAD base salary
- Equity in a scaling ConTech business
- Flexible working and autonomy
- Clear growth path into senior CS, strategy, or product