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About the Opportunity
The company is modernizing the future of veterinary software and the pet parent healthcare experience. Its suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on the company daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.
The organization is modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors, the company is a fast-growing, mission-driven organization. It is searching for talented and passionate people who want to help shape the future of veterinary care.
About the position
The company is looking for a Customer Success Manager. As the veterinary market continues to consolidate, the organization is looking for someone to develop, maintain, and grow its relationships with the key veterinary hospital consolidators. This role will lead all of the company's efforts in this aspect of the business.
As a Customer Success Manager, this individual will be responsible for working directly with the existing network of corporate hospital group partners to understand their developing needs and react to them in order to inform both the long-term company strategy and product development roadmap. In addition to working with current accounts, this role will develop strategic relationships with many others to strengthen the competitive position among the largest veterinary consolidators.
This individual will serve as the primary point of contact, and trusted partner, working with corporate partners (and future partners) to fully understand their needs, demonstrate the company's value, and ensure strategic positioning to best support them.
What you'll do
- Design and lead the company’s corporate accounts strategy
- Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships
- Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
- Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and the product development strategy
- Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with the company
- Stay tuned in to the veterinary consolidation market and understand how the company can evolve to adapt to changes in market dynamics
- Nurture relationships with non-contracted corporate consolidators to be sure they understand the company’s value and how it can fit into long term strategy
You should have
- Bachelors Degree
- 4+ years in account management
- Exceptional verbal, written, and presentation skills
- Excellent time and process management skills
- Strong analytical skills
- Proven success identifying and developing executive relationships
- A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
Benefits (Full Time Roles)
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
The typical base pay range for this role across the U.S. is: $80,000/year - $150,000/year + bonus + equity + benefits. This salary range is a good faith estimate of what the company may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.
In addition to base compensation, the company offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details.
Employment is contingent upon successful completion of a background check.
The company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. It welcomes applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. The organization is dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is its policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If accommodations are required during the application or interview process, the company will make every effort to accommodate your needs.