Customer Success Manager / London, UK
About the Role:
An exciting opportunity for a commercially driven Customer Success Manager to lead retention and growth across an enterprise customer base. This role focuses on building trusted relationships, driving renewals and expansion, and aligning security solutions with client objectives in a fast-paced, high-growth environment.
The Company:
A pioneering provider of application and DevSecOps security, delivering a cutting-edge, data-driven platform used by global enterprises. The business operates at the forefront of cybersecurity innovation, supporting organisations across multiple enterprise sectors to protect users and applications at scale.
Benefits & Opportunities:
- Join a rapidly scaling organisation at the forefront of security innovation
- Work with global enterprise clients across financial services, healthcare, and commerce
- Collaborate with cross-functional international teams in a high-growth environment
- Opportunity to directly impact ARR growth through expansion and retention activities
- Exposure to advanced security technologies and DevSecOps practices
To Be Successful, You’ll Need:
- 5+ years of experience in quota-carrying customer success roles within a high-tech environment with a proven track record of achievement
- Strong understanding of Customer Success, SaaS, and Information Security, with the ability to align technical solutions to business needs
- Demonstrable experience managing renewals, driving upsell opportunities, and maintaining high customer satisfaction within Enterprise environments
Interested in Learning More?
Reach out to me at [email protected] for an initial discussion.
Key Words:
Customer Success | SaaS | Cybersecurity | Application Security | DevSecOps | Enterprise Sales | Account Management | ARR Growth | Retention | Upselling