About the Opportunity:
This role involves owning and growing a large portfolio of customers, driving measurable outcomes across retention, adoption, and expansion. The Customer Success Manager will manage 150 to 300 accounts with urgency, focus, and accountability, blending Customer Success with an account management approach. The position requires prioritizing high-impact work, proactively engaging customers, using data and systems to identify risks and opportunities, and solving root causes of challenges to drive business results.
Responsibilities:
• Own a portfolio of 150 to 300 customers with accountability for retention, adoption, and expansion
• Proactively engage customers through calls, meetings, and scaled campaigns to drive value
• Monitor health signals, usage data, and renewal indicators to prioritize actions
• Lead renewal strategy and execution to reduce risk and secure long-term partnerships
• Identify and drive expansion opportunities in partnership with Sales
• Run efficient, scalable motions such as segmentation, automation, and 1:many engagement
• Conduct discovery to understand customer goals and align on outcomes
• Solve root causes of customer challenges
• Maintain accurate forecasting, planning, and execution tracking
• Use core tools like Salesforce, Gainsight, Gong, and Salesloft for consistent portfolio management
• Continuously seek feedback and improve performance and outcomes
Requirements:
• 2+ years managing a large or high-volume portfolio of accounts
• Proven success with renewals, retention, or expansion targets
• Comfortable making frequent proactive calls and many customer conversations weekly
• Strong prioritization skills to manage 150 to 300 accounts effectively
• Data-driven and outcomes-focused with the ability to adjust quickly
• Experience with scalable or tech-touch customer motions
• Clear, direct communicator who builds trust quickly
• Takes ownership and follows through on commitments
• Proactively seeks feedback and continuously improves
• Skilled at diagnosing root causes and solving problems independently
• Track record of meeting or exceeding goals/OKRs
• Experience with Gong, Salesloft, Salesforce, or similar tools is a plus
• Background in education is a plus but not required
Benefits & Perks:
• Comprehensive medical benefits with employer contributions to premiums and HSA accounts
• Additional benefits including pet insurance and free access to a mindfulness app
• Fully remote role with a monthly technology stipend
• Inclusive family support benefits including parental leave, fertility support, and adoption assistance
• 401(k) plan with employer match
• Flexible paid time off plus 10 company holidays and winter break (Dec 24 to Jan 1)
• Annual learning and development allowance for external training and professional growth
Compensation:
• Base salary: $65,000 to $75,000
• On-Target Commission (OTC): $12,500
• On-Target Earnings (OTE): $77,500 to $87,500
• Total compensation includes incentive stock options and benefits
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.