Are you ready to join a fast-growing, tech-driven team and help customers get maximum value from a modern travel platform? Do you enjoy building strong relationships, solving complex operational challenges and advocating for customer needs across product, operations and engineering?
If so, we’d love to meet you.
At C Teleport, we are transforming corporate travel by combining automation, machine learning and pragmatic commercial insight. As a Customer Success Manager (Remote) you will be the primary point of contact for a portfolio of customers, ensuring successful onboarding, adoption and long-term retention. You will work closely with Sales, Product, Finance and Customer Support to deliver outcomes that matter to our customers and the business.
To ensure smooth team collaboration and high productivity, we are looking for a remote candidate located within +/- 4 hours of the Rotterdam (CET/CEST) timezone. Please note that this position is offered under a contractor agreement.
Key Responsibilities
If your application is successful, we may conduct a pre-engagement screening through a trusted third party, in line with applicable laws. Depending on the role, this may include checking your employment history, education, and other relevant information (such as publicly available professional or media information) to help us understand your qualifications and suitability for the position.
If so, we’d love to meet you.
At C Teleport, we are transforming corporate travel by combining automation, machine learning and pragmatic commercial insight. As a Customer Success Manager (Remote) you will be the primary point of contact for a portfolio of customers, ensuring successful onboarding, adoption and long-term retention. You will work closely with Sales, Product, Finance and Customer Support to deliver outcomes that matter to our customers and the business.
To ensure smooth team collaboration and high productivity, we are looking for a remote candidate located within +/- 4 hours of the Rotterdam (CET/CEST) timezone. Please note that this position is offered under a contractor agreement.
Key Responsibilities
- Manage a portfolio of customers end-to-end: own onboarding, adoption plans, renewals and expansion opportunities.
- Act as the customer advocate internally: gather feedback, surface product gaps and work with Product and Engineering to prioritise improvements.
- Drive customer success through data: define success metrics, track customer health, identify at‑risk accounts and execute appropriate remediation plans.
- Deliver onboarding and training sessions (virtual) tailored to customer needs, ensuring smooth integration with existing systems and processes.
- Partner with Finance and Billing teams to resolve invoicing, payment and reconciliation queries promptly and accurately.
- Collaborate with Sales to identify and close expansion opportunities, including upsells and cross-sells, while ensuring a positive customer experience.
- Develop and maintain customer documentation, FAQs and best-practice playbooks to reduce operational friction and scale success activities.
- Represent the company at customer meetings, reviews and industry events when required.
- Proven experience (2+ years) in customer success, account management or similar roles in a SaaS or tech environment.
- Strong customer-facing and communication skills in English; ability to present complex concepts clearly to technical and non-technical stakeholders.
- Experience onboarding customers, managing renewals and driving product adoption through structured success plans.
- Data-driven mindset with experience using customer success platforms, CRMs and analytics to monitor health and inform actions.
- Comfortable working with cross-functional teams (Product, Engineering, Finance, Operations) to resolve customer issues and influence roadmap.
- Problem-solving and prioritisation skills: able to balance immediate customer needs with long-term platform stability and scalability.
- Experience with the travel industry is desirable. Experience with payments, billing or finance-related products is a nice to have but not essential.
- Degree in Business, Communications, Computer Science or related field, or equivalent practical experience.
- Remote-first role with flexibility to work across time zones as required by customer needs.
- Opportunity to build strong customer relationships and influence product direction at a high-growth company.
- Collaborative international team with a supportive culture and clear scope for professional development.
- Hands-on role with significant ownership, impact and visibility across the business.
If your application is successful, we may conduct a pre-engagement screening through a trusted third party, in line with applicable laws. Depending on the role, this may include checking your employment history, education, and other relevant information (such as publicly available professional or media information) to help us understand your qualifications and suitability for the position.