About The Company
Patlytics, Inc. is the fastest-growing AI-native patent intelligence platform, revolutionizing the way intellectual property is protected and monetized at scale. Leveraging cutting-edge large language models (LLMs) and generative AI engines specifically designed for intellectual property, Patlytics provides citation-backed insights throughout the entire patent workflow—from invention disclosure to litigation—with unparalleled accuracy and efficiency. Backed by prominent investors such as Google's Gradient Fund, Next47, and 8VC, the company has raised $21 million within its first nine months, demonstrating strong investor confidence and rapid growth. Patlytics serves a diverse clientele that includes Fortune 500 companies and leading law firms such as Google, Koch Industries, Xerox, Quinn Emanuel, and Foley & Lardner. This presents a unique opportunity to join a fast-expanding global organization and contribute to shaping the future landscape of AI-powered IP intelligence.
About The Role
The Customer Success Manager at Patlytics will be responsible for managing the post-sale customer lifecycle, ensuring clients derive maximum value from the platform. This role involves leading onboarding processes, driving product adoption, and fostering long-term relationships that promote customer retention and expansion. As a trusted advisor, the Customer Success Manager will provide strategic guidance tailored to client needs, advocate for customer feedback within the company, and help shape product development. The role requires proactive engagement with clients to understand their objectives, monitor their success metrics, and identify opportunities for upselling or cross-selling. The position offers the chance to work remotely with a global team, supporting high-profile clients and contributing to innovative solutions in the IP space.
Qualifications
Patlytics, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status under applicable law.
Patlytics, Inc. is the fastest-growing AI-native patent intelligence platform, revolutionizing the way intellectual property is protected and monetized at scale. Leveraging cutting-edge large language models (LLMs) and generative AI engines specifically designed for intellectual property, Patlytics provides citation-backed insights throughout the entire patent workflow—from invention disclosure to litigation—with unparalleled accuracy and efficiency. Backed by prominent investors such as Google's Gradient Fund, Next47, and 8VC, the company has raised $21 million within its first nine months, demonstrating strong investor confidence and rapid growth. Patlytics serves a diverse clientele that includes Fortune 500 companies and leading law firms such as Google, Koch Industries, Xerox, Quinn Emanuel, and Foley & Lardner. This presents a unique opportunity to join a fast-expanding global organization and contribute to shaping the future landscape of AI-powered IP intelligence.
About The Role
The Customer Success Manager at Patlytics will be responsible for managing the post-sale customer lifecycle, ensuring clients derive maximum value from the platform. This role involves leading onboarding processes, driving product adoption, and fostering long-term relationships that promote customer retention and expansion. As a trusted advisor, the Customer Success Manager will provide strategic guidance tailored to client needs, advocate for customer feedback within the company, and help shape product development. The role requires proactive engagement with clients to understand their objectives, monitor their success metrics, and identify opportunities for upselling or cross-selling. The position offers the chance to work remotely with a global team, supporting high-profile clients and contributing to innovative solutions in the IP space.
Qualifications
- 3+ years experience in Customer Success or Account Management within SaaS environments
- Exceptional communication and relationship-building skills
- Proven ability to manage multiple accounts and prioritize tasks effectively
- Familiarity with CRM tools such as HubSpot, Salesforce, and customer success platforms
- Strong analytical skills with the ability to interpret usage data and generate actionable insights
- Self-motivated with a proactive approach to problem-solving and client engagement
- Bachelor’s degree in Business, Marketing, or related field (preferred)
- Lead onboarding and comprehensive training sessions for new customers to ensure smooth adoption of the platform
- Develop and execute success plans tailored to each client’s strategic goals
- Monitor customer health metrics and usage data to proactively address potential issues
- Drive product adoption, engagement, retention, and account expansion initiatives
- Act as a trusted advisor, providing strategic guidance to help clients achieve their business objectives
- Collaborate closely with Product and Engineering teams to relay customer feedback and influence product roadmap
- Identify and pursue upsell and cross-sell opportunities in partnership with Sales teams
- Manage contract renewals, mitigate churn risks, and ensure high levels of customer satisfaction through proactive engagement
- Opportunity to work with a high-growth, innovative AI-native SaaS company backed by leading investors
- Engage with Fortune 500 clients and top-tier law firms, gaining valuable industry experience
- Contribute to the development of AI-powered intellectual property solutions that are shaping the future of the industry
- Join a diverse and inclusive global team where every voice contributes to innovation
- Competitive salary package with opportunities for professional growth and advancement
- Flexible remote working environment, promoting work-life balance
Patlytics, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status under applicable law.