This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager (Mid-Market) in Germany.
In this role, you will own and grow relationships with a portfolio of mid-market customers, helping them unlock long-term value, maximize adoption, and achieve meaningful business outcomes. You will act as a strategic advisor, combining deep product knowledge with strong relationship-building skills to drive retention, expansion, and customer satisfaction. Working in a fast-paced SaaS environment, you will collaborate closely with cross-functional teams to deliver a seamless and impactful customer journey. This role offers significant ownership, autonomy, and influence over customer success strategy. You will balance proactive engagement with structured processes to support scale and performance. If you are customer-obsessed, data-driven, and thrive in dynamic environments, this role offers a highly rewarding opportunity.
Accountabilities
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
In this role, you will own and grow relationships with a portfolio of mid-market customers, helping them unlock long-term value, maximize adoption, and achieve meaningful business outcomes. You will act as a strategic advisor, combining deep product knowledge with strong relationship-building skills to drive retention, expansion, and customer satisfaction. Working in a fast-paced SaaS environment, you will collaborate closely with cross-functional teams to deliver a seamless and impactful customer journey. This role offers significant ownership, autonomy, and influence over customer success strategy. You will balance proactive engagement with structured processes to support scale and performance. If you are customer-obsessed, data-driven, and thrive in dynamic environments, this role offers a highly rewarding opportunity.
Accountabilities
- Manage and grow a strategic portfolio of 40–60 mid-market accounts, building trusted partnerships and acting as the primary advisor and success coach.
- Drive customer outcomes through proactive engagement, success planning, training, and ongoing optimization of product usage.
- Partner cross-functionally with onboarding, support, product, and sales teams to ensure seamless customer experiences and long-term retention.
- Identify churn risks early, implement mitigation strategies, and lead escalations through resolution.
- Monitor customer health, usage metrics, and performance trends, translating insights into actionable improvement plans.
- Represent the voice of the customer internally, influencing product enhancements and service improvements.
- Contribute to building scalable processes, playbooks, and tools that elevate the overall Customer Success function.
- 3–5 years of experience in Customer Success, Account Management, or B2B SaaS roles, ideally in high-growth environments.
- Proven experience managing a book of business of 40–100 customer accounts.
- Strong relationship-building, communication, and consultative selling skills.
- Experience handling escalations, complex customer needs, and multi-stakeholder environments.
- Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously.
- Data-driven mindset with the ability to interpret metrics, monitor customer health, and drive actionable insights.
- Bachelor’s degree preferred; experience with shop management systems or similar platforms is a plus.
- Competitive salary with performance-based growth opportunities.
- Flexible remote or hybrid work options, depending on location.
- Generous paid time off and comprehensive leave programs.
- Health, dental, vision, and prescription coverage with strong employer contributions.
- 401(k) retirement plan with generous employer match.
- Wellness stipend, mental health support, and professional development resources.
- Home office setup allowance and connectivity reimbursement.
- Supportive, collaborative culture with regular team events and offsites.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.