This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager, Blackboard in United States.
This role is dedicated to ensuring that higher education customers derive maximum value from their learning management systems, specifically Blackboard. The Customer Success Manager will build and maintain strong relationships with educational institutions, driving adoption, engagement, and retention. Acting as a trusted advisor, this position coordinates cross-functional teams to support strategic objectives, provide solutions, and address customer needs. The role involves planning and executing customer success initiatives, facilitating events, and contributing to expansion opportunities. Success requires a proactive, customer-first mindset, excellent communication, and the ability to navigate complex organizational structures. This position offers the opportunity to make a meaningful impact on student outcomes and institutional growth in a collaborative, mission-driven environment.
Accountabilities
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role is dedicated to ensuring that higher education customers derive maximum value from their learning management systems, specifically Blackboard. The Customer Success Manager will build and maintain strong relationships with educational institutions, driving adoption, engagement, and retention. Acting as a trusted advisor, this position coordinates cross-functional teams to support strategic objectives, provide solutions, and address customer needs. The role involves planning and executing customer success initiatives, facilitating events, and contributing to expansion opportunities. Success requires a proactive, customer-first mindset, excellent communication, and the ability to navigate complex organizational structures. This position offers the opportunity to make a meaningful impact on student outcomes and institutional growth in a collaborative, mission-driven environment.
Accountabilities
- Develop and maintain strong customer relationships to ensure adoption and success with Blackboard LMS and related solutions.
- Execute strategic account plans, partnership reviews, and engagement initiatives to meet business objectives and improve customer sentiment.
- Act as a trusted advisor, providing recommendations, best practices, and guidance to customers on product usage and higher education trends.
- Collaborate with internal teams, including Marketing, Sales, and Product, to coordinate events, webinars, and feedback sessions.
- Support account growth by identifying upsell, cross-sell, and expansion opportunities in coordination with account teams.
- Monitor and respond to customer sentiment, including surveys, NPS, and feedback, while maintaining accurate records in CRM systems.
- Represent the organization externally at virtual and in-person events, promoting engagement and thought leadership.
- Serve as an internal advocate for customers, escalating issues and aligning resources to meet their needs.
- Bachelor’s degree or equivalent work experience.
- 5+ years of experience in Customer Success, Customer Experience, Education Technology, or Higher Education.
- Strong customer-service focus with excellent communication, empathy, and professionalism.
- Proven ability to manage accounts, build relationships, and engage stakeholders across organizational levels.
- Project management skills and the ability to coordinate multiple initiatives and teams.
- Experience with Blackboard LMS, with at least 1 year working directly with Blackboard customers.
- Proficiency in CRM or customer success software.
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions.
- Ability to work independently, multitask, and thrive in a fast-paced, collaborative environment.
- Advanced degree or experience supporting underrepresented student populations, such as HBCUs.
- 2+ years of experience developing courses in Blackboard as an admin or faculty member.
- Experience in SaaS or technology-driven education environments.
- Competitive salary, with expected range of $79,000–$90,800 depending on experience.
- Health, dental, and vision benefits.
- Opportunities for professional development and career growth.
- Flexible, remote work environment.
- Collaborative, inclusive, and mission-driven culture focused on student and institutional success.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.