Your Mission
Your Profile
- Ensure an excellent customer experience in close collaboration with our customers and partners
- Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
- Continuous improvement of our support quality and infrastructure
- Act as a capable partner on eye level in appearing support cases;
- Handle support cases of 1st, 2nd and 3rd level;
- Simulate customer problems in our TestLab and implement test and analyzing programs; for L3 support engineers
- Manage RCA for RMA cases
- Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal);
- Partner with our global support colleagues as well as other internal and external interfaces
Your Profile
- University degree with technical focus or similar background with several years of professional experience, ideally gained in a support role within the IT industry;
- Basic programming skills using Java, C or C++ (that is the ideal case; not a hard requirement but would help tremendously)
- You know the basics of cryptography
- TCP/IP networking knowledge is a plus;
- Cooperative, communicative, service and solution-oriented way of working with very good analytical skills;
- Very good English communication skills;
- Expericences with ERP and CRM systems is a plus
- An open and friendly corporate culture characterized by constructive and collaborative interaction
- We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances)
- Early risers and night owls - thanks to a flexible working model you can organise your working day yourself
- We also support you privately â benefit from special payments or additional vacation days on anniversaries or other special occasions
- Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken