1. About Our Client:
The organization operates within the healthcare support sector, focusing on managing client referrals for state-funded, Medicaid, and private pay services. It addresses the need for efficient intake and customer service processes to facilitate access to care. The organization supports clients through comprehensive administrative and clerical functions, ensuring secure handling of information and timely communication within its service framework. This team supports a remote work environment, enhancing accessibility and operational flexibility.
2. About the Opportunity:
The Customer Service/Intake Specialist role is responsible for managing inbound and outbound client communications while processing referrals accurately. This position ensures smooth intake operations by entering data, following up on pending cases, and supporting team members. The role contributes to maintaining service quality and timely client engagement, playing a key part in the organization’s client service delivery.
3. Responsibilities:
• Handle inbound and outbound client calls
• Provide excellent customer service
• Process intake for all referrals received, including state-funded, Medicaid, and private pay
• Follow up on pending items
• Enter client information into various portals
• Support team members as needed
• Scan documents
• Communicate any delays in deadlines with the Service Manager
• Maintain confidentiality of business office information
• Perform other duties assigned by the Service Manager
4. Requirements:
• High school diploma or GED
• 1-3 years of experience in call center or customer service roles
• Proficiency with MS Word, Excel, and Outlook
• Strong verbal and written communication skills
5. Pay Range and Compensation Package:
• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.