Our client, a nonprofit organization based in New York City, is seeking a remote Customer Service Representative for a 3-4 month assignment. The ideal candidate is a skilled troubleshooter who has experience in a customer support role.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
- Assignment type: Remote 30-35 hours per week for approximately 3-4 months
- Schedule: 1:00PM-9:00PM Monday-Friday with the occasional weekend
- Pay Rate: $20/hour
- Support chat, phone, and ticket queues.
- Troubleshoot and investigate issues effectively with customers
- Diagnose and resolve customer issues efficiently and escalate when necessary
- Act as liaison between customers and support team
- Log customer interactions using CRM software to help process improvements
- Maintain a positive, empathetic, and professional attitude towards customers at all times
- Strong communication and customer service skills
- Experience with Salesforce CRM or another ticketing system
- Ability to work independently
- Ability to remain calm under pressure and handle difficult customer interactions with empathy and patience
- Strong problem-solving skills and attention to detail
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.