At Crossing Hurdles, we work as a referral partner. We refer candidates to Mercor that collaborates with the world’s leading AI research labs to build and train cutting-edge AI models.
Organization: Mercor
Position: Customer Service Representative
Referral Partner: Crossing Hurdles
Type: Hourly Contract
Compensation: $45–$65/hour
Location: Remote
Commitment: 10–40 hours/week
Role Responsibilities: (Training support will be provided)
- Use your professional expertise as a Customer Service Representative to create and refine occupation-specific questions.
- Evaluate AI-generated responses for accuracy, tone, empathy, and problem-solving ability.
- Provide insights into best practices in customer communication, conflict resolution, and service excellence.
- Support the development of AI systems that simulate effective, human-like customer support interactions.
Requirements:
- Strong experience working full-time as a Customer Service Representative.
- Excellent written and verbal communication skills.
- Strong analytical and interpersonal abilities.
- Access to a desktop or laptop computer (Chromebooks not supported).
- Ability to work independently and meet deadlines in an asynchronous setup.
Application Process: (Takes 20 min)
- Upload resume
- AI interview based on your resume (15 min)
- Submit form