Job Description
Customer Service Specialist - Freight Forwarding – Sweden
Location: Sweden, Gothenburg
Hours: Monday – Friday, 40 hours per week
Contract: Permanent
DP World is expanding its freight forwarding footprint — our forwarding division is now established in Sweden and primed for growth. It’s an exciting time to be part of our journey as we build a truly global, end-to-end logistics solution.
DP World is at the heart of Europe’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers. We are the leading provider of data-driven logistics, deploying industry-leading technology to further broaden our digital vision to disrupt world trade, while ensuring a positive and sustainable impact on economies, societies, and our planet.
The Customer Service Specialist will ensure excellent end-to-end service delivery to DP World’s freight forwarding customers in Sweden. This role is pivotal in securing customer satisfaction and retention by managing day-to-day operational execution across Air, Ocean, Land, and Intermodal shipments.
How You Will Contribute
Qualifications & Experience
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, stimulating personal growth and self-development within an informal atmosphere. We offer a market-competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
Customer Service Specialist - Freight Forwarding – Sweden
Location: Sweden, Gothenburg
Hours: Monday – Friday, 40 hours per week
Contract: Permanent
DP World is expanding its freight forwarding footprint — our forwarding division is now established in Sweden and primed for growth. It’s an exciting time to be part of our journey as we build a truly global, end-to-end logistics solution.
DP World is at the heart of Europe’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers. We are the leading provider of data-driven logistics, deploying industry-leading technology to further broaden our digital vision to disrupt world trade, while ensuring a positive and sustainable impact on economies, societies, and our planet.
The Customer Service Specialist will ensure excellent end-to-end service delivery to DP World’s freight forwarding customers in Sweden. This role is pivotal in securing customer satisfaction and retention by managing day-to-day operational execution across Air, Ocean, Land, and Intermodal shipments.
How You Will Contribute
- Act as first point of contact for customer inquiries and shipment status.
- Resolve complaints and provide proactive communication.
- Coordinate operational execution including bookings, customs, and documentation.
- Monitor KPIs and ensure timely invoicing and compliance.
- Liaise with internal teams and external agents to ensure service excellence.
- Support account start-up and SOP documentation.
- Identify upsell/cross-sell opportunities during customer interactions.
- Contribute to process improvement and service reliability.
- Collaborate with Sales, Finance, and Operations teams.
Qualifications & Experience
- 2–5 years in freight forwarding operations or customer service.
- Hands-on knowledge of Air, Ocean, Land, and Intermodal transport.
- Familiarity with customs procedures and trade documentation.
- Fluent in Swedish and English.
- Strong communication and problem-solving skills.
- Proficiency in TMS and CRM tools.
- Detail-oriented and organized.
- Customer-centric mindset and collaborative approach.
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, stimulating personal growth and self-development within an informal atmosphere. We offer a market-competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW