Nagog Innovation Technology Inc. provides multilingual after-sales support, product repair, spare parts warehousing, and service management tools for cross-border e-commerce sellers.
The Role
The Role
- Handle inbound and outbound phone calls professionally.
- Respond promptly and accurately to customer inquiries and complaints, ensuring customer satisfaction within the given time frame.
- Research and utilize available resources to provide accurate, valid, and complete information using the appropriate tools/methods.
- Resolve tickets related to technical requests and troubleshoot issues to maintain productivity and efficiency.
- Dialpad
- MantisHub
- Zendesk
- RingCentral
- Must speak German and English
- Open to applicants with or without experience (experience in an eCommerce account is a plus).
- Strong problem-solving and troubleshooting skills.
- Must have a complete work-from-home setup.
- A stable internet connection with at least 20 Mbps speed.
- Patient, detail-oriented, and responsible in handling customer interactions.
- Excellent phone communication, active listening, and interpersonal skills.
- Ability to adapt to different customer personalities and situations.
- Strong communication and presentation skills.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Medical Allowance
- Internet Allowance
- Birthday Gift
- Anniversary Gift
- Incentives
- Various Leave Benefits (Vacation, Sick, Maternity, Bereavement, and Paternity Leave)
- Yearly Bonus
- Permanent Work-From-Home Setup