About The Company
Sharecare is a leading digital health company dedicated to transforming the way individuals manage their health and well-being. By providing a comprehensive, data-driven virtual health platform, Sharecare empowers people, healthcare providers, employers, health plans, government organizations, and communities to optimize health outcomes and promote positive behavior change. Our mission is rooted in the philosophy that we are all better together, and we strive to make high-quality healthcare more accessible and affordable for everyone. With innovative technology and a patient-centric approach, Sharecare is committed to improving health outcomes on both individual and population levels.
About The Role
We are seeking a dedicated and professional Customer Service Representative (CSR) to join our dynamic team. In this role, you will be the first point of contact for members and providers, handling inbound calls with courtesy and professionalism. Your primary responsibility will be to address customer inquiries, resolve issues efficiently, and provide accurate information about Sharecare's programs and services. The CSR will utilize computerized systems to track calls, gather information, troubleshoot problems, and document interactions meticulously. This role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude to ensure high levels of satisfaction and support the company's commitment to accessible healthcare. The ideal candidate will thrive in a fast-paced, evolving environment and be committed to delivering exceptional service consistently.
Qualifications
Sharecare and its subsidiaries are committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or any other legally protected status. We believe in fostering an environment where all individuals are valued and empowered to contribute their best.
Sharecare is a leading digital health company dedicated to transforming the way individuals manage their health and well-being. By providing a comprehensive, data-driven virtual health platform, Sharecare empowers people, healthcare providers, employers, health plans, government organizations, and communities to optimize health outcomes and promote positive behavior change. Our mission is rooted in the philosophy that we are all better together, and we strive to make high-quality healthcare more accessible and affordable for everyone. With innovative technology and a patient-centric approach, Sharecare is committed to improving health outcomes on both individual and population levels.
About The Role
We are seeking a dedicated and professional Customer Service Representative (CSR) to join our dynamic team. In this role, you will be the first point of contact for members and providers, handling inbound calls with courtesy and professionalism. Your primary responsibility will be to address customer inquiries, resolve issues efficiently, and provide accurate information about Sharecare's programs and services. The CSR will utilize computerized systems to track calls, gather information, troubleshoot problems, and document interactions meticulously. This role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude to ensure high levels of satisfaction and support the company's commitment to accessible healthcare. The ideal candidate will thrive in a fast-paced, evolving environment and be committed to delivering exceptional service consistently.
Qualifications
- High School Diploma or equivalent
- Prior experience in a customer service role preferred
- Excellent communication and interpersonal skills
- Ability to multi-task efficiently
- Basic knowledge of Microsoft Word and Outlook
- Proficiency in computer keyboard skills and internet navigation
- Ability to work effectively as part of a team
- Adaptability to a fast-growing and changing environment
- Answer inbound calls from members and providers with professionalism and courtesy
- Identify, evaluate, and prioritize caller needs, questions, and concerns
- Formulate and implement plans to resolve issues promptly and effectively
- Maintain and restore customer satisfaction through empathetic communication and problem resolution
- Record all communications accurately using computerized tracking systems
- Proactively educate callers about Sharecare programs, services, and benefits
- Escalate complex issues to appropriate internal teams and follow up on resolutions
- Meet or exceed call center performance metrics, attendance, and quality standards
- Develop rapport with callers by adjusting communication style as needed
- Assist in troubleshooting and providing solutions based on caller needs
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance plans
- Paid time off and holiday leave
- Opportunities for professional growth and development
- Supportive and inclusive work environment
- Flexible work arrangements where applicable
Sharecare and its subsidiaries are committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or any other legally protected status. We believe in fostering an environment where all individuals are valued and empowered to contribute their best.