Company Description
BLANCO is a globally recognized premium brand specializing in innovative kitchen water hubs for residential homes. Centered around the BLANCO UNIT with its “Drink, Prep, Clean” concept, the company offers a diverse range of high-quality sinks, faucets, water optimization solutions, and accessories, customizable to meet every kitchen enthusiast’s needs. Founded in 1925, BLANCO has over 95 years of expertise and serves customers in approximately 100 countries worldwide. With key production sites in Southwest Germany and Canada, BLANCO America and BLANCO Canada have proudly catered to the North American market for over three decades.
Role Description
This is a full-time remote position for a Customer Service Representative. The role involves providing a premium experience for all B2B BLANCO customers throughout the product lifecycle. The representative will be communicating with customers to provide information, address inquiries, and resolve issues with a focus on high-quality service and satisfaction. Responsibilities include managing customer interactions through phone, email, or online channels, maintaining records of customer interactions, and ensuring a positive customer experience. The representative will collaborate with internal teams to address customer support needs effectively.
Key Responsibilities
- Provide a premium experience through all customer interactions:
- Order Entry: Receive and process customer orders accurately and efficiently; verify product availability, pricing, and shipping details; collaborate with sales, finance, and logistics to fulfill orders promptly
- Phone Communication: Answer incoming calls promptly and professionally; listen attentively to customer concerns, inquiries, and requests; provide accurate information about products, services, and order status
- Email Management: Monitor and manage personal emails, emails sent from general inboxes; respond to emails promptly, addressing questions, concerns, and feedback; maintain a courteous and helpful tone in written communication
- Become a product expert and act as a brand ambassador
- Collaborate with fellow CSRs, Sales (incl. third-party agents), and cross-functional teams to provide a premium customer experience
- Become market and channel champions with a clear focus on account ownership
- Develop deep customer relationships and drive brand loyalty
- Maintain a professional, friendly manner at all times
- Actively participate in the company’s revenue growth by upselling and product consulting
- Provide backup and support for other regions/channels
- Perform other duties, as directed by Customer Service Manager
Key Activities
- Order Entry; Enter customer orders to ensure demand is visible to Logistics and Supply Chain Teams
- General B2B (Business to Business) customer support
- Support Regional Sales Managers
Qualifications
- Strong skills in Customer Service, Customer Support, and Customer Satisfaction
- Experience in enhancing Customer Experience and maintaining high levels of Customer Satisfaction
- Excellent verbal and written communication skills
- Ability to resolve issues, handle conflicts, and manage client relationships
- Strong organizational skills with an ability to multitask in a fast-paced environment
- Proficiency in using customer service software and tools
- High school diploma or equivalent; additional qualifications in relevant fields are a plus
- Experience in a remote work environment is advantageous
Additional Information
- Full time remote
- Occasional travel required for training, including overnight (Valid Passport Required)
- Overtime as required to fulfill deadlines.
- Work Hours: 11:00 a.m. – 7:00 p.m. ET (Eastern Time Zone)
- Work Authorization Requirement: Must be legally authorized to work in the United States without employer sponsorship
If you are a dedicated, customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Visa
BLANCO offers a wide range of benefits, designed to help our employees thrive professionally and personally. In addition to highly competitive pay, we offer 401(k) with company match, comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.
About the Company:
BLANCO is an internationally recognized premium brand that delivers smart solutions and beautiful designs to elevate everyday experiences in the kitchen. Backed by industry-leading German engineering, BLANCO offers a vast product offering comprised of sinks, high-end faucets, complementary accessories, and cabinet organization systems. BLANCO continues to offer solutions for upgrading kitchens to meet the demands of modern home life.
Established in 1925 by Heinrich Blanc, today BLANCO is part of the BLANC & FISHER Family Holding. While our company was launched as a Stainless Steel sink manufacturer, it is our patented SILGRANIT composite sinks that has truly differentiated BLANCO from others in the kitchen water space. SILGRANIT offers unparalleled durability and ease of maintenance, so it’s no surprise that BLANCO is currently the best-selling granite composite sink brand globally. SILGRANIT sinks are heat, scratch and stain resistant and are proudly made in North America at our manufacturing facility in Toronto, Canada. With subsidiaries in Europe, APAC, plus its trading partners, BLANCO has a presence in about 100 countries and offers a portfolio of solutions perfectly tailored to consumer needs.