Location: Full Time / 100% Remote (United States)
Salary: $36,000 - $46,000 per year
Job Description
We are looking for Customer Service Representatives to handle inbound customer inquiries via phone, email, and chat. This role involves accessing customer accounts and personal information. A background check is required before starting.
Responsibilities
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary: $36,000 - $46,000 per year
Job Description
We are looking for Customer Service Representatives to handle inbound customer inquiries via phone, email, and chat. This role involves accessing customer accounts and personal information. A background check is required before starting.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Access and update customer account information as needed
- Resolve complaints and escalate complex issues to senior staff
- Maintain detailed notes on all customer interactions
- Meet response time and customer satisfaction targets
- Follow company scripts and compliance guidelines on every interaction
- High school diploma or GED required
- Strong verbal and written communication skills
- Comfortable working independently in a home environment
- Must pass a pre-employment background check
- No prior experience required — paid training provided
- Must be a US resident with reliable internet
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.