A leader in the K-12 private education sector delivering student-focused academic and extracurricular programs. We serve families and students across the United States and are expanding a remote support team to deliver timely, compassionate, and accurate service to our community.
This role: Remote Customer Service Representative (United States) — fully remote, candidate-focused position supporting inquiries from students, families, and internal teams.
Role & Responsibilities
This role: Remote Customer Service Representative (United States) — fully remote, candidate-focused position supporting inquiries from students, families, and internal teams.
Role & Responsibilities
- Respond promptly to inbound inquiries via phone, email, and live chat, resolving routine questions on enrollment, billing, schedules, and general school services.
- Log, triage, and manage tickets in the CRM/ticketing system; maintain accurate records and update stakeholder-facing notes.
- Process and track routine transactions and requests (payments, refunds, document requests) in coordination with finance and admissions teams.
- Escalate complex or sensitive issues to appropriate teams and follow through to ensure timely resolution and closure.
- Contribute to and maintain a searchable knowledge base and scripted responses to improve response quality and consistency.
- Collaborate with admissions, finance, and academic teams to surface trends, improve processes, and drive service improvements.
- Customer Relationship Management
- Zendesk
- VoIP phone systems
- Live chat platforms
- Ticketing systems
- Google Workspace
- Microsoft Excel
- Data entry
- School administrative software or payment gateway platforms
- Fully remote work with flexible scheduling to support work-life balance.
- Mission-driven environment focused on student success and community engagement.
- Opportunities to cross-train with admissions, finance, and academic teams for career growth.