Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Mortgage and Real Estate Services
Why Consider This Job Opportunity
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#ResonanceCXPartners
Employer Industry: Mortgage and Real Estate Services
Why Consider This Job Opportunity
- Salary up to $23.56 hourly
- Comprehensive benefits package including medical, dental, vision, 401k, and PTO
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere
- Supportive and inclusive workplace culture that celebrates diversity, equity, and inclusion
- Chance to make a positive impact on customer satisfaction and service quality
- Interface with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
- Verify contacts and account information
- Examine customer problems and implement appropriate corrective actions
- Maintain and create logs, reports, records, and files
- Investigate, coordinate, and track a wide range of customer issues and problems
- High School diploma or equivalent required
- Minimum of 2+ years of related customer service experience
- General knowledge of assigned area's products and customer service activities
- Proficient MS Office skills
- Strong verbal and written communication skills
- Experience in a call center environment
- Familiarity with computerized data entry systems and relevant applications
- Strong problem-solving skills and attention to detail
- Ability to adapt to varying customer needs and situations
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#ResonanceCXPartners