About The Company
TTEC is a global leader in providing innovative customer experience solutions through a combination of consulting, technology, and managed services. With a focus on delivering smarter, more human-centric interactions, TTEC partners with brands worldwide to enhance customer engagement by leveraging data, artificial intelligence, and cutting-edge technology. The company's commitment to excellence is reflected in its recognition as a Great Place to Work in the United States, showcasing its dedication to fostering a positive, inclusive, and dynamic work environment. TTEC values diversity and inclusion, striving to build a workforce that reflects the communities it serves and empowering employees to bring their authentic selves to work. The organization’s mission is to connect people and brands in meaningful ways, ensuring every customer interaction is memorable and impactful.
About The Role
As a Healthcare Customer Service Representative working remotely from your home in California, you will play a vital role in supporting consumers with their healthcare benefit needs. Your primary responsibility will be to provide exceptional service by engaging thoughtfully with customers, resolving questions, and guiding them through their healthcare options. This role offers an opportunity to make a tangible difference in people's lives by ensuring they receive the information and assistance they need to navigate complex healthcare systems confidently. The position emphasizes a customer-centric approach, requiring empathy, patience, and professionalism to deliver a positive experience. You will be part of a supportive team environment, with comprehensive training and ongoing coaching to help you succeed and grow within the organization.
Qualifications
TTEC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe that a diverse workforce enhances our ability to serve our clients and communities effectively, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work.
TTEC is a global leader in providing innovative customer experience solutions through a combination of consulting, technology, and managed services. With a focus on delivering smarter, more human-centric interactions, TTEC partners with brands worldwide to enhance customer engagement by leveraging data, artificial intelligence, and cutting-edge technology. The company's commitment to excellence is reflected in its recognition as a Great Place to Work in the United States, showcasing its dedication to fostering a positive, inclusive, and dynamic work environment. TTEC values diversity and inclusion, striving to build a workforce that reflects the communities it serves and empowering employees to bring their authentic selves to work. The organization’s mission is to connect people and brands in meaningful ways, ensuring every customer interaction is memorable and impactful.
About The Role
As a Healthcare Customer Service Representative working remotely from your home in California, you will play a vital role in supporting consumers with their healthcare benefit needs. Your primary responsibility will be to provide exceptional service by engaging thoughtfully with customers, resolving questions, and guiding them through their healthcare options. This role offers an opportunity to make a tangible difference in people's lives by ensuring they receive the information and assistance they need to navigate complex healthcare systems confidently. The position emphasizes a customer-centric approach, requiring empathy, patience, and professionalism to deliver a positive experience. You will be part of a supportive team environment, with comprehensive training and ongoing coaching to help you succeed and grow within the organization.
Qualifications
- At least 6 months of customer service experience
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer needs
- Comfortable working with computer systems and Windows-based applications
- A designated, distraction-free home workspace
- A secure, high-speed wired internet connection (minimum 25 Mbps)
- Answer incoming calls from customers promptly and professionally
- Engage thoughtfully with customers to understand their healthcare benefit needs
- Conduct research across multiple systems to resolve customer inquiries
- Provide clear, accurate information to help consumers navigate healthcare options effectively
- Manage a high volume of interactions while maintaining quality and professionalism
- Adhere to scheduled work hours, including breaks and lunches
- Document customer interactions accurately and thoroughly in the system
- Collaborate with team members and supervisors to improve service delivery
- Participate in ongoing training sessions and coaching to enhance skills and knowledge
- Supportive environment focused on career and professional development
- Full days dedicated to meaningful customer interactions
- Inclusive, community-oriented culture that encourages giving back
- Access to individualized coaching and a wide range of free courses for growth
- Competitive base hourly wage starting at $17.65
- Potential benefits such as PTO, tuition reimbursement, health and wellness incentives, depending on the position
TTEC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe that a diverse workforce enhances our ability to serve our clients and communities effectively, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work.