About The Company
TTEC is a leading global consulting, technology, and managed services company dedicated to transforming customer experiences through innovative solutions. We specialize in leveraging data, artificial intelligence, and cutting-edge technology to help brands deliver smarter, more human-centric interactions. Our mission is to connect people and brands seamlessly, ensuring every customer engagement is meaningful and impactful. With a strong commitment to diversity, inclusion, and community engagement, TTEC fosters a supportive environment where employees are valued, empowered, and encouraged to grow. Recognized as a Great Place to Work, we pride ourselves on creating a culture that promotes collaboration, innovation, and a shared purpose of delivering exceptional service worldwide.
About The Role
The Healthcare Customer Service Representative role is a vital position within our organization, designed to support consumers remotely from their home in California. In this role, you will serve as the first point of contact for individuals seeking assistance with their healthcare benefits. Your primary goal is to provide compassionate, accurate, and timely support to help consumers navigate complex healthcare options and resolve their inquiries effectively. This position offers an excellent opportunity to develop your customer service skills within the healthcare industry, contributing to a meaningful cause while working in a dynamic and supportive environment. You will be part of a team that values empathy, professionalism, and continuous learning, all while working remotely with flexible scheduling options.
Qualifications
TTEC is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe that diversity enriches our culture and drives innovation, and we are dedicated to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work.
TTEC is a leading global consulting, technology, and managed services company dedicated to transforming customer experiences through innovative solutions. We specialize in leveraging data, artificial intelligence, and cutting-edge technology to help brands deliver smarter, more human-centric interactions. Our mission is to connect people and brands seamlessly, ensuring every customer engagement is meaningful and impactful. With a strong commitment to diversity, inclusion, and community engagement, TTEC fosters a supportive environment where employees are valued, empowered, and encouraged to grow. Recognized as a Great Place to Work, we pride ourselves on creating a culture that promotes collaboration, innovation, and a shared purpose of delivering exceptional service worldwide.
About The Role
The Healthcare Customer Service Representative role is a vital position within our organization, designed to support consumers remotely from their home in California. In this role, you will serve as the first point of contact for individuals seeking assistance with their healthcare benefits. Your primary goal is to provide compassionate, accurate, and timely support to help consumers navigate complex healthcare options and resolve their inquiries effectively. This position offers an excellent opportunity to develop your customer service skills within the healthcare industry, contributing to a meaningful cause while working in a dynamic and supportive environment. You will be part of a team that values empathy, professionalism, and continuous learning, all while working remotely with flexible scheduling options.
Qualifications
- Minimum of 6 months of customer service experience
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer needs
- Proficiency with computer systems and Windows-based applications
- A dedicated, distraction-free home workspace
- A secure, high-speed wired internet connection (minimum 25 Mbps)
- Excellent verbal communication skills
- Ability to handle high-volume interactions with professionalism
- Basic research skills to navigate multiple systems and sources
- Answer incoming calls from customers seeking healthcare benefit assistance
- Engage thoughtfully with customers to understand their healthcare needs and concerns
- Conduct research across various systems to resolve customer inquiries
- Provide clear, accurate, and helpful information to guide consumers through healthcare options
- Manage a high volume of customer interactions while maintaining quality standards
- Follow scheduled breaks and adhere to company policies and procedures
- Document interactions accurately and update customer records as necessary
- Collaborate with team members and supervisors to improve service delivery
- Participate in ongoing training and professional development activities
- Base hourly wage starting at $17.65
- Comprehensive benefits package which may include paid time off (PTO)
- Tuition reimbursement programs
- Health and wellness incentives
- Opportunities for career growth and development
- Supportive and inclusive work environment
- Access to ongoing training and coaching to enhance skills
TTEC is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe that diversity enriches our culture and drives innovation, and we are dedicated to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work.